I recently purchased an edge 510 and am using the iPhone app that allows livetrack/automatic upload of completed activities. I commuted in today, hit stop on the device, got the "activity uploaded" message and livetrack ended. All good. But get to my desk 30 min later and the activity is not in connect.garmin.com. This is not the first time. Sometimes it seems to take hours to make its way to the connect app. I assume there is some sort of batch process being run ... or something ... to get the data over to connect. I'm impatient and like to view my results after the ride...not hours later. Makes the feature less useful as I now have to connect my device to my computer in order to analyze. Is this expected behavior? Will it be "fixed" ? thanks for cool product.
Same App problem. Escalated to the Mobile Department & Software Development Groups
I have been having the same problem and the wait time keeps getting longer as I have more workouts each week. I have called the tech support a few times asking the same questions sounding as if the problem is on my end (delete the workouts, delete and reinstall the App, reset this or that, etc). The problem is each time I talk to a different tech support operator and they are not familiar with this issue or the history of my previous calls. No fault of those folks but perhaps a company issue. Today I was finally able to escalate the situation to their Mobile Department and after a very long wait they agreed that the Application is at fault and should have the following:
1. A more intelligent way of synchronizing the records than brute force downloading of each and every workout from the server each time!
2. Allowing the user to set how far back in time the records should be kept on the App. The server should keep them all.
3. Doing the upload before any necessary downloads.
The mobile dept. contacted the software development group and learned that they are aware of this short coming and will address it in good time. I realize this is not the answer we have been hoping for but at least we know where things stand and hopefully one of the soon to be released versions of the App will remedy this flaw.
Kamran
Yeah, smart-ass, the "underlying problem" is that it downloads all the previous rides at the same time it is trying to upload your latest ride. You don't need to be a software developer to realize that uploading the latest ride should be a priority before downloading any previous rides. Or how about having a setting to set how far back to download rides as someone suggested. Does it really need to download 200+ rides on my iPhone since January?? Seems to me this is just common sense.
I was finally able to escalate the situation to their Mobile Department and after a very long wait they agreed that the Application is at fault and should have the following:
1. A more intelligent way of synchronizing the records than brute force downloading of each and every workout from the server each time!
2. Allowing the user to set how far back in time the records should be kept on the App. The server should keep them all.
3. Doing the upload before any necessary downloads.
The mobile dept. contacted the software development group and learned that they are aware of this short coming and will address it in good time.
Kamran
Nicely done MONSTERKAMI! Lets look forward to the update. Items 3 and 2 would make my day! Item 1. Nice to have.
In what way? I did a short 3 mile test ride and data did upload without crashing. I didn't use my HRM or cadence/speed sensor on this bike though. I also didn't try livetracking yet.
Looks like we are going to have to wait for a long time as yesterdays update made things even worse.
In what way? I did a short 3 mile test ride and data did upload without crashing. I didn't use my HRM or cadence/speed sensor on this bike though. I also didn't try livetracking yet.
I also did a short test activity. Uploaded to the App just fine but is now simply hanging in the App and not uploading at all. My historical activities are downloaded back to 3rd may. Its been more than a day with no upload. Checked again this morning and the new activity was still there waiting. Checked later and the App had deleted all activities and was re-downloading them all again so I'm buggered if I can tell what Bug has been fixed... Going to delete the App again and continue to wait..
I rode home and again had success uploading the data. When I went to work the upload went through 4G. When I got home, the upload went through my home wireless. I'm using an iPhone5 with IOS7 if that makes any difference.
So here's an interesting thing. For the fun of it, I just added a couple of manual activities in the App and to my surprise, they were uploaded immediately. Like Super fast! Whilst my GPS created activities still hung there.... Then my GPS activities uploaded!! I cant believe that's a pure coincidence. They were hanging for a day at least. Maybe the Manual activity broke some sort of digital log Jam..
So here's an interesting thing. For the fun of it, I just added a couple of manual activities in the App and to my surprise, they were uploaded immediately. Like Super fast! Whilst my GPS created activities still hung there.... Then my GPS activities uploaded!! I cant believe that's a pure coincidence. They were hanging for a day at least. Maybe the Manual activity broke some sort of digital log Jam..
Last Saturday I went for a 38 mile ride and tried to use Livetrack. Not only did the apps crash, it again started the complete download all over again. Even with my home wifi, it was taking forever so I ended up using the USB to download the data. At least that still works. POS app. Fortunately I like the 510 better than my 500, but I really paid the premium for Livetrack and downloading from my iPhone. Now that hardly works even with the so called 'bug fix'.
