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Data crash when using communicator plugin

Former Member
Former Member
I have a Zumo 550, and on our web site we have implemented the Communicator Plugin, and there is a strange problem. The sequence of actions are:

1) I clear all data on the device
2) I download POI and routes, one at the time.
3) After each download I safely unplug the Garmin device
4) After unplugging it from the USB, the Garmin device reboots, and in pop-up I am asked if I want to import new data (yes - of course)
5) I connect again to the USB and the web site to continue the donwload
6) At a certian point, the data on the GPS crashes. What happens is that I am still asked to import new data, but NOT the data I have just downloaded (the new POI/route), but all existing content on the Garmin (except the new POI/route)

In order to reset the unit and make it act normal again, I need to clear all content, and the show starts all over.

I try to do the same sequence of downloads of POI/routes again, trying to repeat the trigger for the error, but the trigger I have not been able to find yet. The data on the Garmin crashed at variable points in the sequence, and I cannot figure out what is wrong.

Do I need to mention that frustration is following me closely those days.....
  • Former Member
    0 Former Member over 14 years ago
    Further information

    I have tried this on 2 other Zumo 550's, and they have the same malfunction which occur at a certian point. So it seems like the bug is not related to my specific unit, but to the download procedure somehow.
  • Former Member
    0 Former Member over 14 years ago
    I spoke to Garmin Support, and they suggested me to continue searching for help in this forum. And it seems like this is also going to be difficult.

    What shall I do to get some advices? More detailed information about the problem or??