Sounds like you have the same problem as me. I've tried contacting support and requested my password several times, but have heard nothing from support and I don't receive any emails when I request the password.
I have the same issue. I have tried deleting all the browser cache and still the same. When I try to login it allways takes me back to the signin page. However I have noticed that it says that I am now logged in but I just can't get to any useful pages! I have attached a screen shot. Top right shows I am logged in.
hi i had the same problem a few days ago and it rectified itself. but over the last 2 days could not get on at all!
could not get hold of garmin by phone and heard nothing back from email.
anyway dug around a bit and discovered its a problem with ie so i downloaded and installed google chrome and it works fine now can get into dashboard options. all i wanted to do was review my london marathon run! anyway hope this helps its been really annoying!!! i did notice the other week when you sign in you have to click on dashboard whereas it used to go straight into it
I've tried Chrome and Firefox to no avail. I created a new account and that works fine, but I'd like to get back into my old account as even activities that I have successfully loaded into GC before fail when I try to do a manual upload.
Until this incident I have thought Garmin customer support was excellent, but now I'm not so sure. Pretty disappointed that they haven't got back to me on this.
I have had the same problem too. Started a couple of weeks ago. it appears to be a problem with IE8 and GC. I haven't been able to get in on my laptop, however, I have been able to get in with other computers. This evening, I tried using the safari browser that I downloaded with itunes, and I was able to get in twice with no problems. Not only did I get access to data, but when I logged in, it took me straight to my dashboard....no more poking around to try and get access to my data. Prior to success with safari, I was getting Data Execution Prevention messages and manage add-on error messages from microsoft....tried all their fixes, but to no avail.
After still not being able to login I have removed connect.garmin.com from my list of trusted sites (part of IE security) and I can now login ok! I think I have also noticed that I was only having the problem when the url started with the encrypted https:// prefix ....
I think I had a different problem to you guys. Mine definitely wasn't browser-related. I called Garmin support this morning and they reset my account which sorted my problems so all is well again.
After still not being able to login I have removed connect.garmin.com from my list of trusted sites (part of IE security) and I can now login ok! I think I have also noticed that I was only having the problem when the url started with the encrypted https:// prefix ....
I have been struggling with this bloody thing for a whole month and after reading this post and removing connect.garmin.com from the trusted sites list it is now working fine. Thankyou so much Andrew..
