This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Impossible to import gpx or fit files

Hi,

I'm able to drag files in the "import box" but when I click on "import data", nothing happens. Am I the only one ? Same for .fit files.

Any help ? Thanks !

Sébastien

0 seilogramp 4 months ago

It depends on the type of file and where it comes from. There are also two import locations:

For activities - https://connect.garmin.com/modern/import-data
For courses - https://connect.garmin.com/modern/courses

You can also zip the file and attach it here so we can check what the issue might be.

0 shampartzoumian 4 months ago in reply to seilogramp

Thanks !

Problem is for activities. I can't download as there is no progress at all. The screen remains static.

Regarding courses, it works but as it'a course, there is no data regarding activity (speed, average pace, heart rate).

See below a screenshot of the static screen.

Many thanks for your help !

0 seilogramp 4 months ago in reply to shampartzoumian

If you could attach the file to your reply, we can work out what’s causing the issue.

Zip the file, then in a reply post Insert >> Image/video/file >> click Upload >> browse for file >> OK.
Or upload the file to a reputable file sharing service, such as OneDrive, Google Drive, Dropbox, make the file public, then paste a link to the file in your post.

0 shampartzoumian 4 months ago in reply to seilogramp

Here you go ! hope you'll be able to help ! Many thanks

Les_Bossons_Lac_Cornu.zip

0 seilogramp 4 months ago in reply to shampartzoumian

Your file imported fine for me.

But it appears to be a different file than what was in your screenshot.

0 shampartzoumian 4 months ago in reply to seilogramp

That's weird... Same for all files for me. Just tried with the same I sent you "Les_Bossons_Lac_Cornu.gpx" with no luck. Do you think I have an old version of Garmin Connect or something like that ? Thanks for your help

0 seilogramp 4 months ago in reply to shampartzoumian

Try clearing your browser cache and cookies or switch to a different browser.

0 shampartzoumian 4 months ago in reply to seilogramp

Thanks for your patience !

I cleared the browser cache and cookies, tried Microsoft Edge and Chrome... no success. Kind of mistery !

0 seilogramp 4 months ago in reply to shampartzoumian

Try using Edge in a New InPrivate window. Go to the settings in the top-right corner (three-dot menu) and select "New InPrivate window." Extensions will be turned off by default, in case that’s causing the issue.

0 shampartzoumian 4 months ago in reply to seilogramp

I tried. Still a fail. I will try from another computer maybe... it drives me nuts. Thanks for your help, support and reactivity anyway !