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Huge 445,000-step count in 15 minutes - any way to correct?

mumikon

My Venu3 counted over 445,000 steps while I was walking for 15 minutes this morning. Now all my charts are off. As much as I enjoy being the fastest walking human I wonder if anyone knows how to delete or correct this erroneous step count? Thanks 

  • 0

    Unfortunately deleting the all-day metrics was removed from Garmin Connect already a longer time ago. You will have to contact the Support and ask them to do it for you.

  • 0 in reply to trux

    Good Luck with this. My Venu 3 reports that I climbed 14 flights and descended 11, all while just taking a walk on flat ground. Since the last 2 updates many activity reports are way out of whack. Sleep reporting has also been problematic. When I first purchased the watch, the reporting seemed more accurate until a series of updates starting around April or May. I am basing this on subjective factors as well as having owned a Aura series 3 ring concurrently.I have contacted Garmin Support on four occasions.They had me do a data dump after my third contact. Unfortunately, reporting from this watch and app are just as unreliable as ever and there have been no forthcoming solutions as yet.

  • 0 in reply to trux

    Thanks for the tip. So I did email the support and they fixed my step count for that day right away. Cheers