No time in Zone 7 (Neuromuscular)

The Garmin Connect mobile app and website always show 0 seconds in Zone 7 (Neuromuscular) for every workout.

Here's the same data in Strava:

I see this was reported 2yrs ago on here and nothing happened. The suggested solution of changing the Zone 7 upper limit is not correct as Zone 7 doesn't have an upper limit on my device (1030 plus), it is simply set to > 150% FTP.

I have reported the bug to Garmin again.

Top Replies

BrianWakem 1 month ago +2 verified

I got a reply (eventually) with a solution that worked:

We've had a look at the situation and it looks like there's a bit of corruption in the power zone settings on your Edge, which is causing the time…

All Replies

0 trux 2 months ago

How does the Power graph look like, in Garmin Connect?

0 BrianWakem 2 months ago in reply to trux

This particular session was 2 x (6 x 30/30), so 12 x 30 seconds intervals at 525w. Plus 2 x 15s sprints (1000w, not shown). Total of 6:30 in Z7.

0 trux 2 months ago in reply to BrianWakem

Yes, indeed, there seem to be a problem. I recommend reaching out to the Product Support through their website at https://support.garmin.com. Use the Phone or Chat options for an instant response. Email exchanges usually take a few days.

+1 BrianWakem 1 month ago

I got a reply (eventually) with a solution that worked:

We've had a look at the situation and it looks like there's a bit of corruption in the power zone settings on your Edge, which is causing the time in zones to be incorrectly recorded (and as a result displayed in Connect afterwards)

We would like to advise to reset the power zones on the Edge, via the instructions below to resolve this;

My Stats > Training Zones > Power Zones > Reset Zones (bottom right icon)