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REVERSION TO PRIOR GARMIN CONNECT HOME PAGE

4336147
6 months ago

Dear Garmin CEO and Connect Team:

The only reason Garmin exists and you have a job is to serve your customers by providing us with the products and services we want. The response to the rollout of your new Connect Home Page clearly suggests that your customer base is very unhappy with the layout. It reminds me of the introduction of Coca Cola's New Coke, a product nobody asked for.

At a minimum you should enable us to revert to the prior layout and possible eliminate the new layout. The new side-by-side layout and need to click See All to see my data, truely adds nothing.

Please reply to your customers if you will revert to the prior layout, so that we, in turn, can decide if we need to switch to one of your competitors' platforms.

Thank you in advance for your immediate attention and response.

  • 0 5 months ago

    I’m sorry to complain but I was mostly happy with the old home page and had it set to show the parameters that mattered to me. Now I have to battle through this balky process just to get back to where I was! This isn’t better - just different and for no obvious benefit!  

  • 0 5 months ago in reply to FlowState

    You’ve made the wrong assumption. I primarily use the app. I hate the new layout and find it has lost a great deal of functionality in comparison to the previous version. That said both lack functionality and customization, I didn’t say that they would bring the old one back as it was but that they would offer more functionality and customization in the premium version - perhaps the ability to rearrange the Home Screen as the user saw fit, to collapse and expand, to choose the tile size, to choose how many and what metrics could be put into the at a glance and not be limited to just the 20 they have chosen for us, 

    Do I actually think this will happen - probably not but who knows. I won’t be in the ecosystem much longer to find out if it does. 

    They obviously are promoting for a new market base. 

  • 0 5 months ago in reply to 2764191
    2764191 said:
    You’ve made the wrong assumption. I primarily use the app.

    Hmm, my bad.

    But this wording doesn't really make sense for people who primarily use the app, because it would seem to conflate the app and the website (functionality was removed from the website that was never present in the app, in order to sell the same functionality to app users?):

    2764191 said:
    I supposed a while ago that they may have set it up to have the functionality and customization removed available in a subscription premium service.

    Ppl who use the app never had that functionality, so there's no reason for Garmin to remove that functionality from the *website* if they're trying to get app users to pay for it.

    For example, Strava has a feature which is free on the website, but you have to pay for it in the app. They obviously see no reason to remove it from the website bc they know their app users will rarely (or never) use the website.

    Strava also has a couple of features which are website-only, and you can't even pay to get them in the app.

    So there isn't really any interpretation that makes sense to me:

    - Garmin removed website functionality so they can charge website users to get it back. Nope, I don't believe that, since they obviously don't care about website users. Seems like it would be a PR disaster anyway

    - Garmin removed website functionality so they can charge app users for it. I still don't buy it

    I think even if they wanted to charge for premium app functionality, the decision to remove functionality from the website would have no bearing on that. It seems to be a cost-cutting measure (using the same or similar code/design for the website and app, although we've already seen that the home page on the website has different bugs and a slightly different look and feel than the app).

    We'll see what happens tho.

  • 0 5 months ago in reply to FlowState

    I agree that it is a cost cutting measure and I did use the website - I miss the dashboards, just not as my primary way of viewing data. While the app did not have the same features there has been a lot of functionality removed from it. The ridiculous tiles and the fact that we are now limited to customizing those tiles with the data that Garmin has deemed important for users to choose while at the same time labeling it as fully customizable is laughable. I would not expect that that the website would be part of the premium service, it has to me, always been somewhat of and after thought for Garmin. It would be another revenue stream for Garmin if they did off a premium version for the app along with the free basic version. They are a company that already has multiple apps and way too many different versions of watches seems like something they would consider. 

  • 0 5 months ago

    does not show any of the information we want, just what some random programmer put in

  • 0 5 months ago

    The new home page is ridiculous. How? how? how do this design go through? You going up against apple. The incompetence is shocking. 

  • 0 5 months ago in reply to 4944871

    Going up against Apple? Could you point me to the Apple Health Website? And while we are at it: how is the Health App different from the Connect App?

  • 0 5 months ago in reply to 4944871

    Not very helpful or relevant. 

  • 0 5 months ago in reply to Skip

    Apple has this thing where they make very good designs that is very user friendly. That is what draws people to their products. My point was when the competition goes in the opposite direction it's not good.