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Weekly and monthly fitness reports not received

Hi,

My girlfriend owns a Garmin Venu 3S and does not receive the weekly and monthly fitness reports on her mailbox. Nothing in the spam folder too. The checkboxes for both reports are checked on her account settings. She had a Venu 2S with the same issue.

Do those reports cannot be received when we own the Venu 3s or the Venu 2s ? Is it possible to fix this in any way ?

Thank you for your help.

0 seilogramp over 1 year ago

Sounds like you've already checked this...

I would also verify the email address associated with the account under "Account Information."

https://connect.garmin.com/modern/settings/accountInformation

0 Fab86 over 1 year ago in reply to seilogramp

Yes, it is already checked for the wellness report and the fitness report too (weekly and monthly). The email address is right too.

The wellness report is well received but nothing for the fitness report.

We contact the Garmin support about this issue but no reply for now.