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Activities not counting for January challenges

Hi, I have just noticed that app on my phone did not recognize few activities i did today. I have run 6km, did weights and walked 3 km but non of them were registered/added to January rundown, January Time to walk, January Gains, activities etc. I didnt change any settings so there is no reason for this not being add. Also my exercises from yesterday were added so it was working fine yesterday. I tried switch on and off phone and connect/refresh connection with app but without success. Is there an issue with app/badges ?

Top Replies

seilogramp over 1 year ago +3 verified

6547058 said:
non of them were registered/added to January rundown, January Time to walk, January Gains, activities etc.

Suggest leaving the challenges, then joining them again. Seems to be the fix, as…

All Replies

0 m-schr over 1 year ago in reply to m-schr

It is working again.

0 9245849 over 1 year ago in reply to LostTutorialBoy

Yeah getting the same thing. My runs are not registering under challenges but walking and swimming are.

0 kaczmii over 1 year ago in reply to m-schr

Hi. I had similar problem but it worked for every challange expect running ones. I have one running activity this year and it is not counted into challenges.

0 trux over 1 year ago in reply to LostTutorialBoy

LostTutorialBoy said:
The good thing is that no one from support responds

If they did not answer your email, contact them by phone or chat. However, it is not really necessary, since the fix is easy and pinned to the top of this thread.

0 6942518 over 1 year ago

My January Challenge still is not syncing. I have left the Challenge and rejoined, but no success. Is this a known issue? Is there a resolution pending?

0 e7andy over 1 year ago in reply to 6942518

Which challenge is not working?