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Coach activity not syncing to Connect

Hi community,

I just started a half-marathon training plan. Naturally my routes don't end up exactly to the same distance of the suggested activity so I continue the activity after it is completed until I am home. When doing so the activity does not sync to the Garmin connect app but to Komoot. The activity still remains on my watch (Epix Gen2) but won't be synced to the app. Do you have any idea how this could be solved?

Best regards Steve

0 e7andy over 1 year ago

Isn't Komoot getting the activity fron Garmin Connect? Then it must have synced to Connect.

0 Steve over 1 year ago in reply to e7andy

That's what I would expect as well. But the activity is only visible in Komoot and on my watch. But not in Connect. And this already happend 2 out of 2.

0 e7andy over 1 year ago in reply to Steve

What do you see in Garmin Connect Web?

Use the activitiy list to search for your activities: https://connect.garmin.com/modern/activities

0 Steve over 1 year ago in reply to e7andy

ah good point, thanks. Yes, there it is. Can I trigger a manual sync to Connect of the activity?

0 e7andy over 1 year ago in reply to Steve

If you see them in Garmin Connect Web then they are in the app. The app and web displays the same data. They are just viewers of the data stored on Garmin servers online.

Make sure you are logged in with the same account on both web and app.

0 Steve over 1 year ago in reply to e7andy

well, but it's not visible in the connect app. It's also not listed in the calendar. I understand it's just a GUI but there is a certain sync issue as it seems.

0 e7andy over 1 year ago in reply to Steve

The sync issue is then between the Garmin servers and the app. Not the watch to the app since the activities have synced.

Have you logged out of the app and logged in again with the same credentials as on the web?

0 Steve over 1 year ago in reply to e7andy

yes, re-installed the app. decoupled the watch with the app.