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Problem with calories

BenFr
over 1 year ago

Yesterday on my bike ride (with a power meter + HR), my 840 finds 4914 calories, but on the calorie page (and also after synchronization on my Epix / Physio true up) the number does not match at all.

Before the 9.26 update, I didn't have this problem :

  • 0 over 1 year ago

    So, yesterday long ride, bluetooth synchronisation worked, no strange values.

  • 0 over 1 year ago

    This is really unacceptable. The latest update has made it worse, so that now calories do not sync and intensity minutes are also now broken. 

    Edge 840 recording ride. Fenix 7 left at home. Sync with Connect and nothing matches arross the devices.

    In UK, Yes you can contact me again and view my account

  • 0 over 1 year ago in reply to nickwall

    yep - was working fine before the update.  now it's not syncing calories.   Frustrating.  Same thing happened to me yesterday.

  • 0 over 1 year ago in reply to Garmin-Amy

    Hi Amy, is there any progress on this issue which continues to be a problem?

  • 0 over 1 year ago

    Finally, bluetooth synchronisation for my last ride didn't work ... same strange values.

  • 0 over 1 year ago

    Not that it’s an acceptable solution, but a temporary fix is not to wear your Garmin watch while recording the activity on your Edge. 

  • 0 over 1 year ago in reply to jaredstrauss

    This stopped working for me with the 9.29 update, as per my comment above. Leave Fenix at home, record on Edge 840 - none of the active calories or intensity minutes are counted in the daily total in Connect

  • 0 over 1 year ago in reply to Garmin-Amy

    What is going on here Garmin? This is so frustrating and really not acceptable now. Its about three months ago the first report of this? Can you give any update soon or should we all just return out new Edge devices back and money return? They are no use when we need to double record with wrist based watch no get it right...

  • 0 over 1 year ago

    Same problem here, Venu 2S, Edge 840, HRM pro plus (connected / not connected to phone - doesn't matter). Power meter rides, calories are all over the place and seems to wait for smart watch sync even when watch is at home (calories don't show up to garmin connect after finishing the ride). After it syncs with smart watch when back home, calories are way too low when compare to time when i for instance had edge 530 and hrm dual and venu watch. Looking at single activities shows right, but total calories are off (physio true up enabled in watch + edge). 

  • 0 over 1 year ago in reply to rbmx

    Your details have been added to the case. I'll be in contact with other posters in this thread to collect more information. This issue has been escalated, apologies for the inconvenience as we work towards a resolution.