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Problem with calories

Yesterday on my bike ride (with a power meter + HR), my 840 finds 4914 calories, but on the calorie page (and also after synchronization on my Epix / Physio true up) the number does not match at all.

Before the 9.26 update, I didn't have this problem :

Top Replies

rbmx over 1 year ago in reply to Garmin-Amy +1

This is all over the web and a big problem regarding the new Edge devices (or physio true up)..

Very Sad that this should take several months/Weeks to fix....

https://forums.garmin.com/apps-software/mobile…
rbmx over 1 year ago in reply to Garmin-Amy +1

And yes you can contact me directly.. "Maeve" is already in contact tough
rbmx over 1 year ago in reply to Garmin-Amy +1 suggested

What is going on here Garmin? This is so frustrating and really not acceptable now. Its about three months ago the first report of this? Can you give any update soon or should we all just return out new…

All Replies

0 Garmin-Amy over 1 year ago

BenFr thanks for reporting this.

If anyone else is seeing that their activity calorie burn is higher than their day's total active calories, please reply with the following:

In what country do you live?
May we, if necessary have permission to email you directly?
May we, if necessary have permission to view your Connect account?

0 rbmx over 1 year ago in reply to Garmin-Amy

This is all over the web and a big problem regarding the new Edge devices (or physio true up)..

Very Sad that this should take several months/Weeks to fix....

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/330853/calories-not-added-to-garmin-connect

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-web/327812/help-calorie-counting

0 rbmx over 1 year ago in reply to Garmin-Amy

And yes you can contact me directly.. "Maeve" is already in contact tough

0 5637721 over 1 year ago in reply to Garmin-Amy

1. United States

2. Yes

3. Yes

0 BenFr over 1 year ago

Tuesday, short ride, 1166 calories total, sync with my epix seems right with active calories
Yesterday, long ride, 5078 calories total, active calories are wrong: 1053 (almost the same value as May 13? Why?)

1)France

2)Yes

3)Yes

0 Garmin-Amy over 1 year ago in reply to BenFr

BenFr, 5637721, & rbmx thank you for commenting. I have reached out to each of you via email to request more info.

0 Garmin-Amy over 1 year ago

All, thank you for reporting this. We are very sorry for the inconvenience. A case has been created and we're looking into this issue further. I will be sure to post any updates here as I receive them.

0 BenFr over 1 year ago

Today, I've realized that if i synchronise my Epix after my edge 840 on wifi = wrong and strange values, if i synchronise on bluetooth = good values.

I'll retry with a ride on sunday to confirm.

0 rbmx over 1 year ago in reply to Garmin-Amy

Anyone confirm that this is working or not now after last Edge 540,840 and 1040 software update two days ago?

Myself are still double recording with my Fenix 7x and not tried only Edge device again...

0 Garmin-Amy over 1 year ago in reply to rbmx

BenFr thank you for posting that update. I'll be sure to forward your findings with the team.

rbmx at this time, this issue is still under investigation. Our apologies for the inconvenience.