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Active calories not counted

I write also here but I saw that this problem is already in the forum of the 540 and 840. If you do an activity and you main device is not your bike computer the calories are not counted for and are also taken away from your my fitness pal. 

Today I do 2 ride to work (registered with my watch 955) calories counted and added on my active calories on garmin and on my fitness pal

Then this evening I do a 3 hour bike ride 1500 calories burned (1040 + power meter) and all the calories are not counted in garmin and automatically subtracted from my fitness pal (so for garmin and my fitness pal I burned 0 calories for a 3 hour ride) 

In the forum of the 840 and 540 they already find out that if you set the bike computer as main device the problem is solved (but then you don't get the calories from your watch) seems a problem with the new physio true up.

Please garmin can you fix this ASAP?

  • Yes the device recording the activity eg, edge should be give the responsibility for heart rate, calories ++ . It affects all Garmin watches.   Please report it to support and make a bug of it.   We are all waiting years now. Game know watch are not 100% accurate, they use the line to sell chest straps ! 

  • Shouldn't setting the Edge as the primary device fix the problem?

  • I tried that about a year ago, but it caused other problems fenix7/1040. The watch has feature that the edge does not so connect gets even more confused.  Historical they have been a series of changes the were supposed to automate this , but seems to have never worked properly.   Basicly Garimg 's continuous integration and regression testing sucks. 

  • Thank you, I'll try setting the watch to battery saver while using the edge and see if that fixes the problem

  • please note that you must turn on battery saver mode BEFORE you start activity on edge. It works brilliant and counts calories perfect.  battery saver mode settings: phone: off, wi-fi: off, wirst heart: off.... everything needs to be OFF.

  • Indeed this seems to work, thank you

  • Or maybe not...

    Today I tested again switching to battery saver mode the watch before starting the activity in edge

    • Before activity: 1 active calorie (I train first thing in the morning)
    • Switched watch to battery saver
    • Trained with edge, synced the activity: 590 active calories
    • Switched off edge
    • Turn battery saver off on watch, sync watch: 213 active calories

    I have my watch as primary device, I will try again with the edge as primary 

    Other suggestions?

  • I did another ride with the same procedure but with the edge device as primary training device, it didn't work either. 
    Now after syncing the edge device no calories were accounted to active calories

  • Turning the watch completely off seems to work, even if everything was disabled in battery saver

    I have an Instinct 2

    Will test again tomorrow

  • Based on my extensive testing (Instinct 2, Edge 540, Edge as primary device):
    * Edge Recording, Watch Passive: Edge's active calories are discarded, replaced by a lower watch estimate, likely due to passive mode & lack of sensor data (power meter).
    * Edge Recording, Watch Battery Saver: Edge calories are added correctly until watch exits battery saver mode. Then, calories decrease significantly due to an unknown estimate (watch HR monitor inactive in battery saver).
    * Edge Recording, Watch Off: Edge calories are usually added correctly, but there was one instance where no calories were added after syncing.
    * Edge Recording, Watch Broadcasting HR: Improves the issue as the sensor is active. Edge calories are still discarded, but the difference is smaller (tested mainly during low-intensity commutes).
    I contacted Garmin, but their only suggestion was to set the Edge as the primary training device (already done for all tests). This clearly doesn't resolve the calorie issue.