Active calories not counted

Same here, any fixes so far?

Already having a bunch of trouble with the Fenix,

Got an edge 540 for my birthday, and now this. 

I'm at the point of selling all my Garmin gear and moving to coros. More than 1k worth of equipment for this subpart IT .. simply unacceptable for the price you ask for. 

After one year, now, this weeks, the problem started to happen again

I have the problem with Venu 3 and Edge 1040. 

It’s amazing that Garmin can just accept that they are telling us “1200 active calories for the activity” - “700 active calories in total for the day”. This inconsistency is so visible that it should keep any data oriented developer or product manager without sleep until fixed. 

But it’s very similar to the fact that I get several hundred Intensity Minutes during activities where I am in Z2 for 90% of the time - both numbers as reported by Garmin. 

In my case with Edge 1040 and Fenix 7. I just stop to rely on Garmin for the daily calories. All reports and counts are useless if once a week fail and they miss 2000/3000 calories. That is the delta that I search when I try to loose weight.

Just got the same. Epix Gen 2 Pro and Edge 1050.

Here's what I noticed, maybe it would help, since Garmin are completely ignoring the reports: 

If I do the ride on my edge 540 and leave the fenix 7 at home, and do 1 ride, the calories seem to be fine. However if I do a couple of rides (happened where I logged the rides to and from the train station + the main big ride) the calorie count is off by a huge amount. 

This seems to be a bug, and Garmin is not addressing it, which is simply unacceptable for about 1k € spent on Garmin equipment. 

Garmin France contacted me back, telling me I have to log my nutrition during the rides for it to work, which is completely beside the point. This is the second time Garmin France gives me useless answers for a well known bug, once for the fenix 7, and now for the edge. 

Anywho, I hope that helps. 

4443499 said:

If I do the ride on my edge 540 and leave the fenix 7 at home, and do 1 ride, the calories seem to be fine.

That's actually how it is supposed to work (since the time the Unified Training Status was introduced). Calories now always come from the Primary Wearable Device (the watch), as long as it is being worn. It was told several times here on this thread as well as by Garmin's Support, and it is also documented. For example here:

What Is the Garmin Connect TrueUp Feature and How Does It Work? | Garmin Support

What is a Primary Wearable Device?

Your primary wearable device is set in Garmin Connect and is the one device that will break any tiebreakers with other activity trackers. Data from your primary wearable device will always trump other devices when the data is equal and recorded at the same time. This avoids the same data being counted more than once.

Though the formulation "when the data is equal and recorded at the same time" is actually wrong, there should be "or" instead, just like in the article Garmin Connect: Setting a Watch as Your Primary Wearable Device | Garmin Customer Support, where it is correct.

Personally, I do not think it is the best way to handle it, but apparently Garmin designed it in this way, and that's why they do not react on complaints. They consider it working as designed.

trux Are you sure you're not secretly working for Garmin?  You seem to be their number one defender around here!

But seriously, that "when the data is equal and recorded at the same time" line is the real kicker. Data from the Edge is definitely not the same as whatever the Fenix would guesstimate. Even if recorded at the same time, the Edge records far more accurate data, especially on rides with power meter and/or HR strap, while the Fenix can only guess without activity tracking and wrist HR. Calling this a "feature" feels more like a bug with a fancy excuse.

Let's not give Garmin a free pass here—it's clearly something they should fix, not sweep under the rug as "working as designed."

I posted also the other article where there is "or" instead of "and". And as I wrote I do not advocate the way it works, I am just explaining you why you should not keep any high hopes that Garmin changes it quickly, and rather use the known workaround for record the Calories in the way you prefer by simply not wearing the watch in the same time.

Yep the crux of the issue is that the Watch, even my £1000 Epix 2, is hopeless recording HR in passive mode, reads far less than actual and so under reads calories.  The watch can do better when recording an activity which leads me to believe it’s normal/passive  state is a low power HR read that is not very accurate when HR increases.  

So either the watch should  recognise an activity is happening either by wrist movement or HR increasing and interrogate the HR sensor more like it would if you had started an activity, but probably use more battery.  I would be happy with that if HR was more accurate.

or Garmin needs to give an option to use another device that is clearly recording an activity and using an HR strap to be the source of HR and calories whille recording an activity.

for now the only option is to remove the watch, especially for indoor static bike rides where the passive hr read is even worse.