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You didn't state which watch you have, but looking at your posting history it might be a vivosmart 5? in some cases just restarting the watch will fix this. Also consider that your watch might be associated with more than one Garmin account. Here is the full list of tips from Garmin's support page: I Am Missing Wellness Data in My Garmin Connect Account | vívosmart® 5 | Garmin Customer Support