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Permanent two-step verification

Former Member over 2 years ago

Hi everyone,

Do you know how to turn off "permanent two-step verification"... I call Garmin for help but they didn't succeed ..

I turn on two step verification 2 days ago but i can't use the RunGap app.

Top Replies

Garmin-Kevin over 2 years ago +4 verified

Hello all,

We have other reports of this and are actively investigating. When we know more or have any updates to share, I'll be posting to this thread. Thank you in advance for your patience with…
iceorbital over 2 years ago +5

I’ve been told by support engineering is working on a fix
8575906 over 2 years ago +5

I am also facing the permanent two-step verification which I am unable to disable. I am using a Venu 2 plus with the ECG app so this is likely the reason but my 3rd party apps previously syncing with Garmin…

All Replies

0 Jeremy.T over 2 years ago in reply to rmullins08

I dont have the link nor the possibility to unchek in this link, like the subject of this thread is saying. No link to turn off, no possibility to uncheck, it's grayed out.

0 Jeremy.T over 2 years ago in reply to seilogramp

For me it's the same like 3 weeks ago. E-mail option is grayed out and no way to turn it off, and i don't have the link you overlined in yellow.

0 seilogramp over 2 years ago in reply to Jeremy.T

Do you have a Venu 2 Plus with ECG capabilities turned on?

Also, rmullins08 same question for you. I was always able to turn off/on MFA, but I do not have an ECG capable device, so I was never impacted.

0 Jeremy.T over 2 years ago in reply to seilogramp

No, i have a Fenix 6X, and I was too curious and check the ECG link in the incrimined update we got :D

0 rmullins08 over 2 years ago in reply to Jeremy.T

That is how mine looked until yesterday. The *Permanent section was removed and I could toggle the tab off.

0 rmullins08 over 2 years ago in reply to seilogramp

I don't have a Venu 2 Plus. When the app was updated with ECG I clicked through out of curiosity which required the 2FA be enabled.

0 Former Member over 2 years ago in reply to seilogramp

Nop

i tried but I can’t unmarked the email verification at this time

0 seilogramp over 2 years ago in reply to Former Member

Have you contacted Garmin Support?

0 Jeremy.T over 2 years ago in reply to seilogramp

I have !

0 Jeremy.T over 2 years ago in reply to seilogramp

I contacted the support 2 times today, they weren't able to help...