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Permanent two-step verification

Former Member over 2 years ago

Hi everyone,

Do you know how to turn off "permanent two-step verification"... I call Garmin for help but they didn't succeed ..

I turn on two step verification 2 days ago but i can't use the RunGap app.

Top Replies

Garmin-Kevin over 2 years ago +4 verified

Hello all,

We have other reports of this and are actively investigating. When we know more or have any updates to share, I'll be posting to this thread. Thank you in advance for your patience with…
iceorbital over 2 years ago +5

I’ve been told by support engineering is working on a fix
8575906 over 2 years ago +5

I am also facing the permanent two-step verification which I am unable to disable. I am using a Venu 2 plus with the ECG app so this is likely the reason but my 3rd party apps previously syncing with Garmin…

All Replies

0 Nick over 2 years ago

Same problem for me. Hopefully they will fix it soon.

0 rmullins08 over 2 years ago in reply to Nick

Yep. Radio silence apart from when I spoke with Support chat and they said they would let their engineering team know.

0 Jeremy.T over 2 years ago in reply to rmullins08

Yes no update :(

0 seilogramp over 2 years ago in reply to rmullins08

rmullins08 said:
I spoke with Support chat

I suggest that anyone with this issue do the same. This will increase the priority level as well as keep you informed as to the resolution progress.

Garmin Customer Support

0 rmullins08 over 2 years ago in reply to seilogramp

Got an e-mail from support this afternoon that I should be able to disable MFA now. It does get to the page to disable, but an error pops up when I try to continue. Waiting to hear back from Garmin now.

0 rmullins08 over 2 years ago in reply to rmullins08

Success removing MFA via Mobile!

0 Former Member over 2 years ago in reply to rmullins08

Nice !

could you tell me how to do it and if your on iOS or android ?

many thanks for your help

0 Jeremy.T over 2 years ago in reply to rmullins08

Yes give us some info, from mobile i have a link to the same page as the one via browser, and i dont have the link to disable the MFA...

0 rmullins08 over 2 years ago in reply to Former Member

iOS, but removing it is from the web browser

https://www.garmin.com/en-US/account/security/mfa uncheck.

0 seilogramp over 2 years ago in reply to Jeremy.T

Former Member, let us know if you've had success, so that this thread can be closed out as resolved.

The resolution is identical to my first response, but apparently 3 weeks ago you could not turn off mfa due to the ECG implementation.