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Step challenges Data gone

Hi all I noticed that I have been locked out of the weekly challenge after building up to 125000 it now returned to nothing 0 what's going on

0 trux over 2 years ago in reply to 9516708

9516708 said:
Final my point agreed we are both on the same page.

No, we are not. You posted the Insights graph, while we discuss Challenges, those are entirely spearate statistics. Please use the links I provided.

9516708 said:
The last couple of times I won the challenge both 30k and 70k but was kept on the for two weeks even though I had won. Which I thought was odd normally you move on to the next stage.

You do not automatically move to the next level when you win the challenge. You also have to significantly exceed the level. For example doing 180k of steps instead of 120k.

0 9516708 over 2 years ago in reply to trux

0 trux over 2 years ago in reply to 9516708

OK, and could you also post the results of the last weekly challenge?

0 9516708 over 2 years ago in reply to trux

I did exactly that, my step count was double even tripled.

0 trux over 2 years ago in reply to 9516708

OK, but what number of steps and what rank do you have in the last week challenge? Could you post a screenshot of the results?

0 9516708 over 2 years ago in reply to 9516708

Previous weeks challenge was 173k this week was 128k as I injured my achilles tendon .

0 9516708 over 2 years ago in reply to 9516708

I should be either on 130k or still on 125k but its not

0 trux over 2 years ago in reply to 9516708

9516708 said:
I should be either on 130k or still on 125k but its not

No, you would be promoted only if you won the challenge and had significantly more steps than the level. However, being demoted is not normal either. Are you #6, or which one?

0 trux over 2 years ago in reply to trux

The conditions of the level assigning are documented in this document: How Do Step Challenges Work in Garmin Connect? | Garmin Customer Support - see the section "How Does Garmin Connect Determine Which Step Group I Will Be Placed in Each Week?". If your level does not follow the rules, you can try contacting the Support and asking them to have a look at it.

Be in excess of 10K steps for 2 weeks or 5K steps for 3 weeks above your established streak.

Meet the next level above your current challenge when averaging above 100K steps a week.

Maintaining your daily step goal will keep you in your current step challenge. Not meeting your step challenge goal may result in dropping into a lower step challenge.