Sorry, we're having a problem communicating with our servers.

No global issues at the moment, but try from your location: https://connect.garmin.com/status/ 

Do you get the same error when you try to sync with the Garmin Connect Mobile app?

Thanks - though I was hoping not to hear your first answer (if you see what I mean...).

All showing green at the link you provided.

I've no idea what the mobile app is.  Is that for use with a smart phone?  If so, then I don't have one (though the wife does).  I only ever sync via the usb cable and one of the two laptops (work and personal). If that's a possible solution, I would appreciate knowing what to do.

I also can't figure out how to sync via the WiFi option. I'm pretty sure I set this up via Express but when I try to sync from the watch it does not find the network.  And Garmin seems to say I need to be plugged into the laptop - but when I do this I can't select "wifi" as the screen is stuck on the battery recharge.

Yes, Garmin Connect Mobile is an application for smartphones. You can try it with the phone of your wife. Click the link for the links to the Android and iPhone stores. When linked to the phone, it works wirelessly.

There might be some problem on your Wi-Fi router if you can sync neither with Express nor over the Wi-Fi. Personally I am not familiar with your device, so cannot really help much, but consider calling the Support - they will walk you through the set up.

Nope!  Does not work in the office - with it's internet (wifi) connection either!  So far, I have done the following (from the list on the Garmin Support page dealing with server connection problems): 

1. Ensure That Garmin Express is Up to Date YES
2. Ensure the Internet Connection Meets the System Requirements for Garmin Express YES - at least is always has been
3. Reset the Network Hardware - YES (at home - cannot do at work)
4. Check the Date and Time Settings on the Computer - YES
5. Temporarily Disable Internet Security/Firewall - NO - cannot do this at work (but the problem existed at home)
6. Check the Proxy Settings on the Computer - YES
7. Disable Virtual Private Network (VPN) - NO - cannot do this (but, ditto)
8. Uninstall Garmin Express - NO
9. Restart the Computer - YES
10. Reinstall Garmin Express - NO (see above)

 The problems exists on a different laptop (at home, have not tried in the office) so I'm very confused (and irritated).

Try connecting your computer to a public wifi somewhere (for example in a restaurant)

And also try accessing the following links. All but the last should show a "Not Found" message. The last one will show "Access Denied" - copy the token ID on that page and contact Garmin Support telling them that your computer is probably being blocked by the CloudFlare firewall. 

• https://geolocation.garmin.com/ 
• https://omt.garmin.com/
• https://connectapi.garmin.com/
• https://services.garmin.com/ 
• https://api.gcs.garmin.com/ 

The access denied on that page is normal, when you access the link directly in this way, but it looks like your computer is blocked even when connecting with Garmin Express. Apparently CloudFlare identified you as a risk. Using a VPN, proxy, or an anonymizer may be the reason. Another reason may be that your IP address is being blacklisted because it was abused by spammers or hackers. You can check the blacklisting for example at https://www.ip-tracker.org/blacklist-check.php?ip=www.cloudflare.com 

Thanks again trux.  Will try connecting to a public wifi (but confused why it would not work at home).

In the meantime, I tried all the links you listed and as you said all but the last returned  "Not Found.  The last showed Access Denied and a "Ray ID".

However, when I checked the Blacklist link I got all green.

I should also give fair warning that I am not very tech savvy so there may be some "basic" thoughts/solutions/terminology you are offering that are a bit beyond me...

Also confused why the problem happens on a different laptop (though I've not tried this in the office).

Trying again (last reply was classed as spam!).

Thanks again for your help - really appreciate it.

I tried all the links and they responded as you said.  And the last received all green (no blacklisting). So I suppose this means my computer is not blocked?

Like I said, I haven't tried my personal laptop at the office today so I'm a bit confused why it would be a blocking issue (surely the other laptop would have a different IP address?).

Will also try a pubic wifi connection - but why would that be different to me try at home?

 > At this point I should say that I'm not very tech savvy so apologies for any naivety on my side...

Will try downloading the app on my wife's smart phone tonight - and then figure out how to upload my activities from my watch to that.

Would be nice to get this sorted - not just for future activities but for the runs I did last month (as it would be nice to have some different routes logged (Sicily) instead of the ones I always do locally).

8242448 said:

So I suppose this means my computer is not blocked?

No, it just means the IP address is not blacklisted. Your access still can be blocked for a number of other reasons. For example in your office the VPN may be the reason. You best contact the Support and have them investigating it. Access to the server logs, or to the CloudFlare logs may be needed, and that we do not have. The national support may be less competent in this view, so you may need to insist that they escalate it to the US headquarters - it may be only them who have the access to the necessary logs.

Thanks again trux - will now try Support.