This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sorry, we're having a problem communicating with our servers.

Hope some kind people can help....

I returned from a one-month holiday on Friday and tried to uplaod all the runs I did when I was away (deepest Sicily without internet access).

Plugged in my Forerunner 630, Garmin Express recognised it, but when I hit the large button to synch (as is usual) I received the "Sorry..." message.  Same thing yesterday and today.

My pc time/date is correct, there's no firewall issues (nothing has changed with my settings) and I closed down, unplugged the modem for a bit, switched back on and still the same issue.

What I have not done it uninstall, then re-install Garmin Express.  [side question: if I do that do I have to re-register the watch, and all other steps?]

In any case, I can't see why those "solutions" would be the answer as I get the same message on a different laptop.

Last time I synched was on 24 July, just before I left for vacation and there were no issues then.

Is there a general problem with the Garmin servers at the moment or a problem my end?  Seems odd since I see from Garmin Connect that a friend/connection uploaded his run a few hours ago.

Thanks in advance.

  • Well I spoke with a very nice and very helpful young woman at the US support who was able to sort out the problem.

    It was (simply..!) an uninstall/reinstall of Garmin Express.

    Don't quite understand why this worked (ifthe problem was two different laptops) but them I'm hopeless with computer stuff.

    Anyway, the watch synched and all is good.

    Thanks again for your help.