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Issue Saving Course in Garmin Connect Web When Importing Source as GPX from OS Maps

runningmartin over 2 years ago

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seilogramp over 2 years ago in reply to 2285959 +1

Seems to be a problem at the moment for users located in England and neighboring countries. Suggest reporting the issue to Garmin Product Support.
7257469 over 2 years ago +1

After the latest update, importing GPX routes from Gaia or other sources no longer works. I am thru hiking the Appalachian Trail, and have been relying on this feature daily for the past 3 months, and…
3775866 over 2 years ago +1

Hi All - TEMPORARY SOLUTION!

I've had same issue - couldn't save an imported GPX file on the Connect app. This is the workaround I figured out until the bug is fixed.

1) Convert the GPX file to…

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0 7257469 over 2 years ago

After the latest update, importing GPX routes from Gaia or other sources no longer works. I am thru hiking the Appalachian Trail, and have been relying on this feature daily for the past 3 months, and without it, the watch is almost useless to me.

Upon importing any GPX route, I get the following error:

I would just use the built in route builder, but it's also broken to the point of being completely non functional, so I'm left with no way to create routes for the watch.

Is there some way I can roll back my version to one that works? Or am I once again at the mercy of the Garmin devs?

0 seilogramp over 2 years ago in reply to 7257469

This is a known issue as reported here - In mobile app and web I can no longer save GPX files I have uploaded - Garmin Connect Web - Mobile Apps & Web - Garmin Forums

Merging your post.

0 NigelMalone1 over 2 years ago in reply to seilogramp

Thanks for your reply - well do. Nige

0 NigelMalone1 over 2 years ago in reply to runningmartin

Done. Cheers

0 runningmartin over 2 years ago

This issue is still open as far as I am aware, Garmin have asked for a serial number - but not acknowledged a problem

0 NigelMalone1 over 2 years ago in reply to runningmartin

Surely it's more to do with the Connect App?

As for not acknowledging the problem, that's poor...

I've contracted uk customer support as well, so let's see what they have to say.

Cheers, Nige

0 NigelMalone1 over 2 years ago in reply to NigelMalone1

I've just tried what someone else suggested - removing all the course markers on one of the routes i was trying to save. IT WORKED! The course saved in the App.

But to be honest, it's a pain... Garmin need to sort it.

Cheers, Nige

0 goobatroopa over 2 years ago

So I figured out the problem for me.

If I created it in OS Maps, when I imported the gpx to connect, it fails to save. A workaround for this which works for me is to edit the gpx file. If I open it in a text editor, I have to remove all the <wpt lines of code. Leaving only the <rtept code it can then be saved and imported to Connect. Saved first time.

0 3775866 over 2 years ago

Hi All - TEMPORARY SOLUTION!

I've had same issue - couldn't save an imported GPX file on the Connect app. This is the workaround I figured out until the bug is fixed.

1) Convert the GPX file to Garmin Course TCX file via the free All Trails online convertor service

www.alltrails.com/converter

2) Then import the TCX file via Garmin Connect web desktop interface.

3) Then the route saves fine and appears in the app so can be uploaded / sync'd to ones watch..

Cheers.

0 Smokey.76 over 2 years ago in reply to 3775866

I have contacted Garmin re: this issue and I'm awaiting a reply. This has worked for me in the meantime - thank you