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Forerunner 35 Cycling Not Syncing

I tried to import and get "We don't support the file type you tried to import." I'm on a Mac. How can I Zip my Fit file and send for repair like others?

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seilogramp over 4 years ago in reply to 2376757 +1 verified

2376757 said:
Still don't know the root cause of the issue.

There was one timestamp not in chronological order.

This will work for you - B3KB2702-fixed.fit

Download then import into Garmin Connect…

All Replies

0 mcinner1 over 4 years ago

https://www.hellotech.com/guide/for/how-to-zip-a-file-mac-windows-pc

0 2376757 over 4 years ago

I was able to solve this issue. I used an online converter to convert the .FIT file to a .GPX file. When I tried the import with the GPX file, it worked. Still don't know the root cause of the issue.

0 seilogramp over 4 years ago in reply to 2376757

The FIT to GPX conversion strips out a lot of the metrics that are included in the FIT file. If you can get the file to us, we can fix it for you.

If you're unable to zip the file, just rename the file extension from .fit to .zip. This will at least allow the file to be attached to your post.

3 ways to get the file to us:

Zip the file, then in a reply post Insert >> Image/video/file >> Upload >> browse for file >> OK.
Zip the file, then drag and drop it onto a reply post.
Post a link to the file using a file sharing service, such as OneDrive, Google Drive, Dropbox, etc.

0 2376757 over 4 years ago in reply to seilogramp

Great! I would prefer the FIT file for all the heart stats and such. My file is attached.B3KB2702.FIT.zip

+1 seilogramp over 4 years ago in reply to 2376757

2376757 said:
Still don't know the root cause of the issue.

There was one timestamp not in chronological order.

This will work for you - B3KB2702-fixed.fit

Download then import into Garmin Connect using the import data page

Repaired using Fit File Repair Tool. Although, in this case you could have used the free online FIT File Tools. Just run it through the "section remover" without any adjustments.

Some tips to help minimize the occurrence of corrupt fit files:

Keep the number of files in the \GARMIN\ACTIVITY folder on the device’s file system to a minimum using these directions: Removing Recorded Activities on a Garmin Fitness Device If you delete the files in your activity folder with a Mac computer, then empty the trash folder before you unplug your device from the computer.
Try to avoid excessive button presses during your activity.
Regularly check for firmware updates using Garmin Express
If issues with corrupt files persist, contact Garmin Support.