This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Steps on Garmin Connect not same as watch or daily steps

Garmin Connect application shows different values for today steps in MyDay stats and Steps details stats

I have seen several posts where others are experiencing the same issue but has anyone found a fix or solution to this?

As the total number steps completed on the watch or on my day steps is never the number that is added to the steps details stats, sometimes this can be 1000s less than what you actually did and often will miss daily targets even though you achieved them.

I have tried syncing several times late on the evening closing the app down and re syncing but the steps value is still a lot lower than what i achieved, then the following day the lower number of steps is added to steps details. Very annoying

Thanks

Top Replies

Huub_Janssen over 1 year ago +1

Unfortunately deleting almost all fit-fles didn't solve the problem. All other tips I have tried and did't helped :-(

All Replies

0 2432698 over 3 years ago in reply to trux

I have but haven't received a response so thought I would try here

0 trux over 3 years ago in reply to 8717954

8717954 said:
The only thing that worked for me was resetting my watch.

If resetting the watch helps, then a possible (and a rather likely) reason is that the storage of the device is close to be filled, hence there is no space for saving the latest data for the syncing with Garmin Connect. Make sure you make up some space on the device regularly:

Removing Recorded Activities to Free Up Space on a Garmin Fitness Device

0 5010805 over 3 years ago

Hi, did you ever get a resolution to this? I am having the same issue. I've contacted customer support but not heard back yet

0 trux over 3 years ago in reply to 5010805

5010805 said:
Hi, did you ever get a resolution to this?

He wrote he fixed it by resetting the watch.

You can also consider cleaning up the Activities folder as suggested above. In case that you continue having problems with data loss after syncing, despite the clean-up, have a look at the Troubleshooting guide for (some) data missing after syncing,

0 5010805 over 3 years ago in reply to trux

Hiya, thanks for coming back to me. Unfortunately I have tried all of those steps including the reset. I only got my garmin about a month ago but I don't think it's an issue on the watch as the correct number is transferring to the daily page but then If you click the steps the actual number saved by garmin is much lower.

I've also checked for app and phone updates.

0 2432698 over 3 years ago in reply to 5010805

Hi, I got the following reply from Garmin. I got a response by contacting them through Facebook Messenger. It has worked for me to fix it and no issue since. If you can't see the screenshot let me know and I'll type it out

0 5010805 over 3 years ago in reply to 2432698

Hey, thanks!

I had checked the time but didn't think to start an activity. Will give it a go, thanks!

0 5010805 over 3 years ago in reply to 5010805

Unfortunately it hasn't worked. Thank you for sending your resolution over though x

0 2432698 over 3 years ago in reply to 5010805

Oh no. I would suggest contacting them via Facebook. It did take a few days for them to respond. Prior to the above, they did have me email them my watch data so maybe it's a watch specific issues? Good luck!

0 5010805 over 3 years ago in reply to 2432698

Thanks, I've just sent a message so hopefully will get it sorted either through messenger or the formal help request ️