Distance wrong on my runs please help!

RachelHyland said:

Surely running beside someone cant cast a shadow on a watch? 

GPS signal has a very short wavelegth, and is therefore easily shielded by obstacles. That's why it does not work indoors, and has troubles near tall buildings or trees. Although not that serious, a person in a direct proximity could influence the quality of the signal, though I do not think it should create any signiificant problem. Still, you can try running so, that the hand with the watch is on the outer side, and not between you two.

RachelHyland said:

I've found the about section  under settings but there is no EPO status section

Did you scroll though all the About screens till the end? On my Garmin Instinct, the EPO status is on the last one (around 7th About screen). Anyway, it does not matter, just connect the watch with the USB cable to the computer, and click the update check in Garmin Express. The EPO file will be updated.

RachelHyland said:

I've had a range of garmins throughout the years and really disappointed with this. 

In that case replace it with another model. It looks like you purchased it recently, so it should not be any problem.

How do I manage running on the outside in a race full of thousands of people? 

Theres definitely no EPO status in the about section , I'll do what you said on PC. 

How do I go a out replacing with a different model? Will Garmin take this back ? 

Tks for your help,  I'm just really frustrated as Garmins have never ever given me trouble like this before 

RachelHyland said:

How do I manage running on the outside in a race full of thousands of people? 

When you run with your husband, so that you see whether it makes any difference.

RachelHyland said:

How do I go a out replacing with a different model? Will Garmin take this back ? 

If you bought it directly from Garmin, then certainly yes. If not, then ask the retailer. I do not know the laws in Ireland, but AFAIK everywhere in Europe there is certain period required by the law, when you can change goods if you are not happy with. And many retailers offer voluntarily even better conditions than required by the law.

I also bought a Forerunner 45 at first, but when I tested it, I quickly found it was far too limited, so after a week I went back to the retailer, and they exchanged it for my recent Instinct with no question asked, and no fees involved.

Wow ! Surely they charged you the difference between the cost of the two watches? 

RachelHyland said:

Surely they charged you the difference between the cost of the two watches? 

Yes, that's why they were happy to change it

... but a year ago, that does not sound too likely that they would take it back. I though the watch was just a few days old. You can try, but more likely you'll have to sell it on eBay (or elsewhere), and buy a new one.

Ok tks , I'm awaiting a response following my phone call to them yesterday 

No I continued to use the 235 for running up until when I decided to sell it as didnt see point in having the two watches.....I might be regretting that decision now,  either way the vivo active is still under warranty