corrupted file won't sync

Maff1297

hi Matthew, sorry to hear about your mishap

we are not the Garmin Support Team, but hey, we do our best

while waiting for the repair report back here :

• the amount of FIT files in the ACTIVITY folder on your FR35
  • (when folder contains many fit files time for a backup/clean operation)
• the amount of FREE memory on your FR35
  • (when low FREE memory, check above and below answer)
• are you a MAC user
  • (empty BIN on device)
• was this activity with a long duration or distance compared to previous activities
  • ( long ones use more memory )
• was this activty with a pause somewhere during the activity

happy & safe sporting

Hi there,

Thank you for getting back so quickly, I really appreciate it :) Sorry again for my incompetence, but I have checked the link you sent and I am not really sure what a lot of this means, or what a place holder is.. Sorry - technology is obviously not a strong point!

Best wishes,

Matt

Maff1297

while waiting for the repair report back here :

• the amount of FIT files in the ACTIVITY folder on your FR35
  • (when folder contains many fit files time for a backup/clean operation)
• the amount of FREE memory on your FR35
  • (when low FREE memory, check above and below answer)
• are you a MAC user
  • (empty BIN on device)
• was this activity with a long duration or distance compared to previous activities
  • ( long ones use more memory )
• was this activty with a pause somewhere during the activity

happy & safe sporting

Ahhhh I understand!! Thank you and here are the responses to the report questions - 

There are 17 fIT files on the watch

I cannot find exactly how much memory is free on the FR, but my folders amount to 3.1 MB on my laptop when I plug it in.

I am a mac user and have just emptied the bin

This run was relatively long in duration (31.5 km) and I paused it for about 25 minutes at one point.

Anything else you would like to know?