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corrupted file won't sync

Former Member
Former Member

Dear Garmin support team,

SApologies for the hassle, but I think one of my running files has become corrupted and won't sync to garmin connect or strava. I was wondering if you could take a look at it? the zip file is here: 

Many thanks,

Matthew

  • Former Member
    0 Former Member

    hi Matthew, sorry to hear about your mishap

    we are not the Garmin Support Team, but hey, we do our best Wink

    while waiting for the repair report back here :

    • the amount of FIT files in the ACTIVITY folder on your FR35
      • (when folder contains many fit files time for a backup/clean operation)
    • the amount of FREE memory on your FR35
      • (when low FREE memory, check above and below answer)
    • are you a MAC user
      • (empty BIN on device)
    • was this activity with a long duration or distance compared to previous activities
      • ( long ones use more memory )
    • was this activty with a pause somewhere during the activity

    happy & safe sporting

  • Former Member
    0 Former Member

    nice activity Thumbsup

    your fit file contained two corrupted data records

    check this placeholder ...

    happy & safe sporting

  • Former Member
    0 Former Member in reply to Former Member

    Hi there,

    Thank you for getting back so quickly, I really appreciate it :) Sorry again for my incompetence, but I have checked the link you sent and I am not really sure what a lot of this means, or what a place holder is.. Sorry - technology is obviously not a strong point!

    Best wishes,

    Matt

  • Former Member
    0 Former Member in reply to Former Member

    while waiting for the repair report back here :

    • the amount of FIT files in the ACTIVITY folder on your FR35
      • (when folder contains many fit files time for a backup/clean operation)
    • the amount of FREE memory on your FR35
      • (when low FREE memory, check above and below answer)
    • are you a MAC user
      • (empty BIN on device)
    • was this activity with a long duration or distance compared to previous activities
      • ( long ones use more memory )
    • was this activty with a pause somewhere during the activity

    happy & safe sporting

  • Former Member
    0 Former Member in reply to Former Member

    Ahhhh I understand!! Thank you and here are the responses to the report questions - 

    There are 17 fIT files on the watch

    I cannot find exactly how much memory is free on the FR, but my folders amount to 3.1 MB on my laptop when I plug it in.

    I am a mac user and have just emptied the bin

    This run was relatively long in duration (31.5 km) and I paused it for about 25 minutes at one point.

    Anything else you would like to know?

  • Former Member
    0 Former Member in reply to Former Member

    thank you for the feedback

    and once again that was a nice activity Thumbsup

    Unknown said:
    Anything else you would like to know?

    it is not what I would like to know,

    but what you should read and while reading I think you would understand what was meant Slight smile

    I know, a little bit far fetched Wink

    check this file

    happy & safe sporting