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Garmin Fenix 5 Plus unable to sync Workouts

Romeor

I'm just not able to sync any workout to Garmin Fenix 5 Plus watch. I've tried to use both Phone (android 10) and windows (garmin connect web + garmin express). Phone just never sync my own created workouts without any error. When I sync them via Garmin Express and Garmin Connect web interface, I get error: Not compatible. I'll attach the pic he

It just has some basic steps.

Meanwhile, I still can sync the buil-in workouts from the Find workout menu. 

The device is pretty new, got it this summer (july). Do I have to get my money back?

  • 0 in reply to Romeor

    Okay. The funny thing is I've just added the Lunge, Crunch, Burpee, Plank Pose workouts in a row and added the repeat 4 times and it is synced in Cardio type. As soon, as I add the Rest step - it fails. Seems like a bug now.

  • 0 in reply to Romeor

    Now the funniest thing: when I add the rest step from the phone app - it syncs. Garmin, you should take a look at this bug:

    rest added @ web app (garmin connect) calls for an error. rest added in phone app goes on ok. And no matter I do to this workout - it won't sync anymore. I have to delete all of the Rest steps (no matter from web or phone) and add them again from the phone - then they are working.

  • 0 in reply to Romeor

    I think it is some recent bug, it worked for me earlier. Looks like they are doing some changes, and did not manage to get it quite right. Hopefully it gets fixed shortly. If not, calling the support may help to escalate the issue and its resolution.

  • 0 in reply to trux

    Will hope. I'll take a look at this a bit later and send an e-mail to my local representative. If it won't be enough, I'll call the garmin support directly.