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Garmin Fenix 5 Plus unable to sync Workouts

I'm just not able to sync any workout to Garmin Fenix 5 Plus watch. I've tried to use both Phone (android 10) and windows (garmin connect web + garmin express). Phone just never sync my own created workouts without any error. When I sync them via Garmin Express and Garmin Connect web interface, I get error: Not compatible. I'll attach the pic he

It just has some basic steps.

Meanwhile, I still can sync the buil-in workouts from the Find workout menu. 

The device is pretty new, got it this summer (july). Do I have to get my money back?

  • The device is pretty new, got it this summer (july). Do I have to get my money back?

    It won't help, since it is certainly not a problem of the watch, when you tell you can upload the built-in workouts.

    Can you upload the built-in workout even if you edited it slightly?
    (select "Edit Workout" after clicking the cogwheel symbol up right)

    If so, then try editing one of the available workouts into what you need, and try uploading again. If it fails, start anew with editing the original built-in workout again, this time with less changes, try uploading again, and repeat the cycle, adding new modifications each time, until you find which step causes the failure.

  • Hello and thanks for the reply. No, as soon as I edit built-in workout, am not able to sync it back to watch anymore.

  • No, as soon as I edit built-in workout, am not able to sync it back to watch anymore

    Even if you make a very minimalist, the smallest possible change? Like changing one letter or number somewhere?

  • I've just tried to save copy of Get-Fit Real-Quick Workout and renamed it to Get-Fit Real-Quick Workout2. Garmin 
    Connect Web interface told me: The workout could not be saved because of a system error. Please try again later. At the same time, I can see the Copy of Get-Fit Real-Quick workout in my Garmin Connect Phone app. So I've edited it in Phone App, renamed it to Get-Fit Real-Quick2 and seems like it saved it. I tried then to upload it to my watch via phone app - the result is none. Nothing new comes up. Still only one built in (the original Get-Fit Real-Quick Workout). I've tried to use Web interface and Garmin Express. It shows that it is synced and no error, but still there is no new Get-Fit Real-Quick2 Workout. So I've renamed it to myworkout1 and sent it via phone app again. And now its the tricky part. It has been renamed in the watch, but should be renamed Get-Fit Real-Quick2 instead. So in my phone app there is untouched original Get-Fit Real-Quick and myworkout1. 

    But okay, I've added the crunch workout step to the end of repeat 1 straight before rest. This step target is set to time, 10s. And nothing, there is no such step. I've tried to do it using garmin express and garmin connect site. it synced and even new step is added.

    I then tryed to upload back the original Get-Fit Real-Quick workout. Now I've got 2 of them this is better in some way. Then I've tryed to rename my custom workout I had problems with to myworkout2 via the web interface - no luck same error. Renamed it via the phone app - ok, name changed. Tried to upload - nothing new. Then tried to upload with web and express same error: Not Compatible. 

    Okay, I will try to play with myworkout1 and make some more changes.

    1. i've added lunge 20s saved and synced and it gave me the same error - not compatible. I've removed it and added burpee - nope, same error. Ok, I removed the last added extra step and synced again - and it drives me crazy. Now it can't be synced. While it was syncing with this extra step added to Get-Fit Real-Quick.

    It is very messy.

  • I just tried uploading a Cardio workout to my watch (Garmin Instinct), and I get the same error (Not Compatible). However, I can upload a Strength workout just fine. Since it seems that there are the same exercises in Cardio and in Strength, I'd suggest that you create it as Strength Workout instead of the Cardio Workout and try syncing again

  • It was the first thing I've tried. With no luck. It seems like there is kind of naming problem. I've got the changed copy of Tabata Alternating lunges, Crunches, Burpees & Planks in my Phone app named myworkout2. When I try to add it again from main menu, it says: view my copy :) While names are different. I guess there is some bigger mess with file names and attributes.

  • and my copy is very edited btw. Does not look like the original.. I've tried to recreated it from scratch also with no luck.

  • I've added new Strength workout and added just 2 steps: 1. Lunge 20s, 2. Rest 10s. And it won't upload it. Same error.

  • Crunch and rest give same error.

  • Only crunch seems to work. But hey, I want to add some rest between my workout steps :(