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Continuous 'we don't support the file type you tried to upload' when uploading from Garmin Edge 520

I'm getting super frustrated with continual errors uploading longer ride files from my Edge 520.  

It happens on longer rides when the battery is low at the end of the ride. Hit save, history shows a saved file. But, you when I select it, you can't access any data.

If I try to manually upload it I get and error message 'we don't support the file type you tried to upload'

Any ideas?? All the online software to fix files seems to be PC based and I'm on a Mac.

Thanks

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  • I'm having a problem with one file. Completed the ride and it seemed to save OK. The file has an asterisk against it in the history log. Tried upload with phone and via Mac, no joy with either. Just get the "file type" error. 

    I'd appreciate it if someone can have a look or shed any light on this.

    2020-05-06-09-53-58.fit.zip

  • Former Member
    0 Former Member over 4 years ago in reply to Nelly111s

    try this

    your file can be structural repaired with help of Fit File Tools's section remover (removing nothing)

    ran your file through Fit File Tools's section remover for you

    check this file 0675.fitfiletools.zip

    happy & safe sporting

  • Thank you so much. You've fixed it. I didn't know about these tools, but even if I did I'm not sure I'd have known to use the Section Remover! I'll bookmark it in case of future errors of a similar type.

  • Former Member
    0 Former Member over 4 years ago in reply to Nelly111s

    but even if I did I'm not sure I'd have known to use the Section Remover!

    now you have an example to compare to

    click and learn

    happy & safe sporting

  • A5961154.FIT.zip

    Hello, I just went on an ~18 mile run, but the .fit file wont upload (I get the "we don't support the file type..." message when trying to upload). I've tried all the online tools I can find to fix it, but the best I can do is get it to show a small segment of the run. Is there anything you can do to help me get the full run to show up? Thank you!

  • Former Member
    0 Former Member over 4 years ago in reply to 9538851

    hi, sorry to hear about your mishap

    while waiting for a repair you can pass time by reporting back here :

    • the amount of FIT files in the ACTIVITY folder on your FR35
      • (when folder contains many fit files time for a backup/clean operation)
    • the amount of FREE memory on your FR35
      • (when low FREE memory, check above and below answer)
    • are you a MAC user
      • (empty BIN on device)
    • was this activity with a long duration or distance compared to previous activities
      • ( long ones use more memory )
    • was this activty with a pause somewhere during the activity

    also recommend to call Garmin Support and ask to make a case (with number) from your mishap

    when you succeed, please report back that case number

    happy & safe sporting

  • Thanks for the quick reply! I really appreciate the help and will file a report with Garmin when they open on Monday. 

    • the amount of FIT files in the ACTIVITY folder on your FR35
      • (when folder contains many fit files time for a backup/clean operation)
      • 28 files currently - need to clean out?
    • the amount of FREE memory on your FR35
      • (when low FREE memory, check above and below answer)
      • 2.9 MB
    • are you a MAC user
      • (empty BIN on device)
      • Yes, MAC user
    • was this activity with a long duration or distance compared to previous activities
      • ( long ones use more memory )
      • Yes, this was my long run for the week - about 3x my usual runs
    • was this activity with a pause somewhere during the activity
      • Yes, pauses before starting intervals
  • Former Member
    0 Former Member over 4 years ago in reply to 9538851

    that was I nice activity Thumbsup

    thank you for the feedback

    28 files currently - need to clean out?

    I would Slight smile

    your fit file contained 6 corrupted data records

    check this file 9538851-fr35-kaput-part19-A5961154.zip

    happy & safe sporting

  • Thank you so much! This made my day! Was a big run, glad to have the data! 

  • Hi. Could you have a look at my file too.2020-05-30-08-13-53.zip