Continuous 'we don't support the file type you tried to upload' when uploading from Garmin Edge 520

Nelly111s

try this

your file can be structural repaired with help of Fit File Tools's section remover (removing nothing)

ran your file through Fit File Tools's section remover for you

check this file 0675.fitfiletools.zip

happy & safe sporting

Thank you so much. You've fixed it. I didn't know about these tools, but even if I did I'm not sure I'd have known to use the Section Remover! I'll bookmark it in case of future errors of a similar type.

Nelly111s

Nelly111s said:

but even if I did I'm not sure I'd have known to use the Section Remover!

now you have an example to compare to

click and learn

happy & safe sporting

A5961154.FIT.zip

Hello, I just went on an ~18 mile run, but the .fit file wont upload (I get the "we don't support the file type..." message when trying to upload). I've tried all the online tools I can find to fix it, but the best I can do is get it to show a small segment of the run. Is there anything you can do to help me get the full run to show up? Thank you!

9538851

hi, sorry to hear about your mishap

while waiting for a repair you can pass time by reporting back here :

• the amount of FIT files in the ACTIVITY folder on your FR35
  • (when folder contains many fit files time for a backup/clean operation)
• the amount of FREE memory on your FR35
  • (when low FREE memory, check above and below answer)
• are you a MAC user
  • (empty BIN on device)
• was this activity with a long duration or distance compared to previous activities
  • ( long ones use more memory )
• was this activty with a pause somewhere during the activity

also recommend to call Garmin Support and ask to make a case (with number) from your mishap

when you succeed, please report back that case number

happy & safe sporting

Thanks for the quick reply! I really appreciate the help and will file a report with Garmin when they open on Monday. 

• the amount of FIT files in the ACTIVITY folder on your FR35
  • (when folder contains many fit files time for a backup/clean operation)
  • 28 files currently - need to clean out?
• the amount of FREE memory on your FR35
  • (when low FREE memory, check above and below answer)
  • 2.9 MB
• are you a MAC user
  • (empty BIN on device)
  • Yes, MAC user
• was this activity with a long duration or distance compared to previous activities
  • ( long ones use more memory )
  • Yes, this was my long run for the week - about 3x my usual runs
• was this activity with a pause somewhere during the activity
  • Yes, pauses before starting intervals

9538851

that was I nice activity

thank you for the feedback

9538851 said:

28 files currently - need to clean out?

I would

your fit file contained 6 corrupted data records

check this file 9538851-fr35-kaput-part19-A5961154.zip

happy & safe sporting

Thank you so much! This made my day! Was a big run, glad to have the data! 

Hi. Could you have a look at my file too.2020-05-30-08-13-53.zip