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Continuous 'we don't support the file type you tried to upload' when uploading from Garmin Edge 520

I'm getting super frustrated with continual errors uploading longer ride files from my Edge 520.

It happens on longer rides when the battery is low at the end of the ride. Hit save, history shows a saved file. But, you when I select it, you can't access any data.

If I try to manually upload it I get and error message 'we don't support the file type you tried to upload'

Any ideas?? All the online software to fix files seems to be PC based and I'm on a Mac.

Thanks

Top Replies

Former Member over 4 years ago in reply to 3747557 +2

3747557

thank you for the feedback

congratulations with the triathlon

recording to your fit file ended abruptly without proper closing and missing summary

would put the cause with the latest firmware,…
76aston over 4 years ago in reply to seilogramp +1

Thanks! I think it worked...
Former Member over 4 years ago in reply to Nelly111s +1

Nelly111s

try this

your file can be structural repaired with help of Fit File Tools's section remover (removing nothing)

ran your file through Fit File Tools's section remover for you

check this…

All Replies

0 76aston over 4 years ago in reply to seilogramp

Thanks! I think it worked...

0 76aston over 4 years ago in reply to seilogramp

Actually, it partially worked. I know this was a 16.45 km run, yet the repaired file only shows 12.2 km. Not sure why??

0 Former Member over 4 years ago in reply to 76aston

76aston

hi, sorry to hear about your mishap

your fit file was missing one byte and one byte only

report back here :

the amount of FIT files in the ACTIVITY folder on your FR25
- (when folder contains many fit files time for a backup/clean operation)
the amount of FREE memory on your FR25
- (when low FREE memory, check above and below answer)
are you a MAC user
- (empty BIN on device)
was this activity with a long duration or distance compared to previous activities
- ( long ones use more memory )
was this activty with a pause somewhere during the activity

happy & safe sporting

0 76aston over 4 years ago in reply to Former Member

There were 218 FIT files on my Garmin FR25...I've just deleted them all.

Not sure how much free memory I had before deleting those files...

PC, not Mac

The run was a bit longer, but not out of the ordinary.

There was one longer pause in the activity (washroom break)

0 Former Member over 4 years ago in reply to 76aston

76aston

thank you for the feedback

check this file ... 76aston-fr25-kaput-part18-A3SG0120.zip

happy & safe sporting

0 Parch31 over 4 years ago

Hi All,

I'm also struggling with a file. Hope someone may be able to help sort this out for me. It will be greatly appreciated!2020-03-31-07-18-56.fit.zip

0 Former Member over 4 years ago in reply to Parch31

Parch31

Hi single one,

care to tell the story how it came to this ? ah I see, battery

recording ended abruptly without proper closure

your file could be repaired with help of FIT File Tools's section remover (try it)

parch31-e820-kaput-fitfiletools.zip

happy & safe sporting

0 Parch31 over 4 years ago in reply to Former Member

Thank you so much. You are a legend! File has now uploaded.

Yes was on battery save mode for 3/4 of ride. Manage to finish ride and click save and then my 820 died.

0 Former Member over 4 years ago

A4DA5354.zipI am also having the same issue. I've tried to fix it using the tools suggested below but clearly don't have the technical skills! Please can anyone help?

0 Former Member over 4 years ago in reply to Former Member

Former Member

hi, sorry to hear about your mishap

while waiting for the repair report back here :

the amount of FIT files in the ACTIVITY folder on your FR35
- (when folder contains many fit files time for a backup/clean operation)
the amount of FREE memory on your FR25
- (when low FREE memory, check above and below answer)
are you a MAC user
- (empty BIN on device)
was this activity with a long duration or distance compared to previous activities
- ( long ones use more memory )
was this activty with a pause somewhere during the activity

happy & safe sporting