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Android 9 Pie issues

Former Member over 6 years ago

Hi!

yesterday I got the Android 9 update on my Android Mi A2. Since then i cant get a connection to my vivoactive. The bluetooth on the smartphone finds the smartwatch, but it seems not be connected and i cant use the "connect" button on the smartphone. I reinstalled the app, restarted the phone and watch and reconnected via bluetooth again (with the code) but then again, no connection.

is there some kind of fix for this?

Top Replies

seilogramp over 6 years ago +1

Again, lorenzhgs and @anyone-else-impacted-by-this, please contact Garmin support to get a case logged or add your name to an existing case.

All Replies

0 seilogramp over 6 years ago

There are quite a few experiencing the same issue as being discussed in the Garmin Connect Mobile - Android forum.

https://forums.garmin.com/forum/into-sports/garmin-connect-mobile-application/garmin-connect-mobile-android/1389025-android-pie-problem

Some are having success with the fixes. Suggest calling Garmin support to get a case logged and/or add your name to the case.

0 lorenzhgs over 6 years ago

I also have issues with mi a2 lite with android 9 pie. My vivoactive3 is showing "phone diconnected" / "phone connected" every 30 seconds.
The solution suggested is not working for me.

I tried even complete wipe of phone and vivoactive3 with no success. Until mi a2 lite was with oreo I had no issue. In this moment i'm using it with an older sony smartphone.

0 seilogramp over 6 years ago

Again, lorenzhgs and @anyone-else-impacted-by-this, please contact Garmin support to get a case logged or add your name to an existing case.

0 Former Member over 6 years ago

I haven't had any issues with mine after Pie. Mainly just getting used to things being slightly different. My battery life is good, maybe better.
">Dafont">Dafont">MapQuest">MapQuest">FileHippo">FileHippo

0 lorenzhgs over 6 years ago

Thank you seilogramp

I already open a request to garmin support, but things are going very slow with them. I was just wonder if there were any anyone-else-impacted-by-this. because i received pie update recently but that is really annoying.

I also wonder If we cannot talk about strange issues here, what is the purpose of this forum?
Bye

Thank you arso96 for your feedback

0 seilogramp over 6 years ago

lorenzhgs who said we can't talk about issues? Out collaborative efforts can sometimes lead to a fix. But this forum is really a user-to-user help forum. Sometimes Garmin staff will step in to assist and sometimes not, but it is not a requirement. If there is an issue that is important to you, it should be reported to Garmin to get a case opened. Merely posting comments on the forum will not, in most cases, get a case logged. In this thread, until now, there was no indication that anyone had contacted Garmin support. If more people do that, there is a greater the chance that your issue will get the attention it deserves. Also, not sure how you opened your request, but calling will lead to faster response time.

0 Former Member over 6 years ago

I have the exact same issue with my A2 lite. When I first tried the watch was showing "waiting for app/waiting for connection" alternating. Then I tried all the fixes on the forum but no results as well which is pretty annoying... Especially since it really seems to be the COnnect app that doesn't work because I can connect through my phone's bluetooth settings. But after I enter the code there is an error, I suppose due to Connect app not working.