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Not updating personal records

Former Member
Former Member over 6 years ago
Hi!

I've just started to use my new Forerunner 235 few days ago and today I've uploaded all my old activities from Strava. I'm having a issue that my personal records does not update. So all my personal records are still as "--" even that I have activities on my profile. Is that bug or what? Or Connect does not recognize activities uploaded from Strava? Thanks!
  • 0 over 5 years ago in reply to Former Member
    • Glad it’s not just me then! No wonder it’s taking so long to fix the issue sounds like it will need to be via a future software update. 

  • Former Member
    0 Former Member over 5 years ago in reply to trux

    Woah Trux... calm down dude. People are just trying to find help and get their devices to work properly as they paid a lot of money for them.  How about a link to where this needs to be posted rather than a full scale telling off.  Not helpful dude and rather rude.

  • 0 over 5 years ago in reply to Former Member
    Woah Trux... calm down dude.

    Sorry if I did not sound calm, but in fact I was perfectly. I was just trying to find out what the problem was, since as you correctly noted, I still did not and do not understand your issue. You replied to a post about Personal Records, a feature of the Garmin Connect Web, and you posted it on the forum Garmin Connect Web, so I was confused with your terminology, because it did not match anything I know about the feature of Personal Records in Garmin Connect Web.

    I admit I know nothing about Edge, and the same is true for the big majority of people on this forum of GC Web. So it was in no way meant to be rude, asking you to post your issue to a relevant forum, and to a relevant thread. Mixing several unrelated problems together in the same thread of an unrelated topic, and on a platform where there are only few people able to help, your chances to get a relevant answer are dim. Device-specific issues are best discussed on the forum respective for the model - you find them all in the root of this website. More specifically, forums for all diverse Edge models are in the section Sport & Fitness.

  • Former Member
    0 Former Member over 5 years ago in reply to trux

    No worries, I'll check out the other areas.  Have a good day Trux!

  • 0 over 5 years ago in reply to 6722625

    same in my case...but I was able to find a workaround. If you want your PB updated in given segment (so the next time you can race against it) just send the segment to your device again (after finishing activity in which the segment was included you had beaten) from mobile app or web app. This works for me fine. But,its a pity its not updated automatically.

    Cheers,

  • 0 over 5 years ago in reply to Mathesius

    Thanks. This has been escalated to Garmin developers as your workaround shouldn't be necessary as the device can hold up to 100 segments it's not reasonable to have to resend each to device in that way, especially as there format appear to be a way to do this an masse and they need to be done one by one. let's see how long it takes developers to adjust the sync code.

  • 0 over 5 years ago

    Having an issue with personal records on the webpage as well. I rode 40+ miles a week ago, but my personal record for "farthest" was a 16 mile I did today. Makes no sense.

  • 0 over 5 years ago in reply to Justin
    Justin said:
    rode 40+ miles a week ago, but my personal record for "farthest" was a 16 mile I did today.

    Try setting it manually - go to the activity, click the cogwheel symbol, and seect Set as PR

  • 0 over 5 years ago in reply to trux

    That's not a solution it's a workaround. The sync process should take care of this without manual intervention.

  • 0 over 5 years ago in reply to 6722625
    6722625 said:
    That's not a solution it's a workaround.

    Yes, exactly.

    6722625 said:
    The sync process should take care of this without manual intervention.

    Sorry, I have no control over that. In standard cases it indeed works in that way, but up and then it may happen that you need to assing a record manually. Without knowing all details about your specific case, I cannot even try to guess what the reason was. And anyway, as an ordinary user, I have no power to change the functionality of the system, hence the workaround I suggested is the maximum I can do for you. If you need more than that, then please contact Garmin Support through one of the channels they offer on the support website.