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No signal. Trying to connect (Live Track)

Former Member
Former Member
Since two weeks, live track does not work anymore. When opening the livetrack from mail "popup" No signal, Trying to reconnect.
By saving the track it is directly uploaded.
Edge 1030, Sony Xperia XZ1 compact
  • pboos, my experience of the LiveTrack failure would not align with your suspected cause. I do not start LiveTrack manually, I use the "Auto Start" for LiveTrack. Therefore my App is never running in foreground when LiveTrack starts. Mine works on 4.8, fails on all future versions.
  • Former Member
    0 Former Member over 6 years ago
    LiveTrack seems to be back online. And I thought let us try the three versions 4.13.5, 4.12.3 and 4.8 To confirm my searchings from before.

    My tests I did on a Pixel 2 running Android Pie. Using AutoStart with a Forerunner 935.

    As expected, 4.12.3 and 4.8 both seemed to work fine. What surprised me though is that 4.13.5 worked as well. Even though 4.13.5 didn't seem to update as often (only like every 3 minutes, whereas the other versions seemed to update roughly every minute).

    Does anyone know if one can get LiveTrack to update more often (like every few seconds)? Or is an update every minute the best we can get?

    UPDATE:
    Only worked for like 10min. then got No Signal again. Will revert to 4.8 and keep testing on my runs.
  • Garmin needs to step up there game with there app when i started using my edge 25 everthing worked like a dream auto livetrack was working now i had to downgrade app to 4.8 only to get livetrack 2 work now. livetrack is not even working again no auto livetracking and it's way to slow tracking my movements i use 2 devices that is not a Garmin and the livetracking on my other device works excellent i bought the garmin for this particular feature please garmin sort this problem out
  • My experience: v 4.13.5 works a few times, then quits mid run and won't work for days, 4.8 works at least once every day, does not quit, but often needs a few tries and long wait (5 mins) to get started initially and show a position.

    I now start livetrack with app version 4.8 and an Epix before I leave, once it works I share the link and keep the session open, then use the FR935 to record activities as normal.

    Not ideal to run with 2 watches, but better than standing outside fumbling with the phone to get a working tracking link.
  • Former Member
    0 Former Member over 6 years ago
    4.13.5 doesn't work really, yes. Noticed it after doing a run. Only worked for like 10min (or even less) and then gave No Signal again. Now back on 4.8.
  • Hello,

    I'm from Germany and I've same problem. I use Huawei P8 Lite 2017 with Android 8.0 and eTrex 35 Touch! In German Forum also some members report same problems, also with iPhone iOS! Unfortunately no any statement from Garmin!

    Wuffi
  • Former Member
    0 Former Member over 6 years ago
    Hello,

    I'm from Germany and I've same problem. I use Huawei P8 Lite 2017 with Android 8.0 and eTrex 35 Touch! In German Forum also some members report same problems, also with iPhone iOS! Unfortunately no any statement from Garmin!

    Wuffi


    This might actually have more to do with Huawei. Huawei is known to kill background apps without merci :). To disable that for Garmin, do the following. Just instead of SleepTimer, apply it to Garmin :)
    https://carecon.zendesk.com/hc/en-us/articles/360006224574-Fix-SleepTimer-not-running-correctly-on-some-phones#huawei

    -----

    4.8 so far seems to run well for me. I am scared to try out the newest version 4.13.7. People have reported though that it works on 4.13.7 ( https://forums.garmin.com/forum/into-sports/garmin-connect-mobile-application/garmin-connect-mobile-android/1387509-livetrack-issues-unacceptable-why-isn-t-this-high-priority-and-deemed-critical/page5 )
  • Thanks pboos, not really Huawei problem, I already changed the option in battery power and turned off the sleep timer. :) but still have problem. Anyway the app works great without any break, just Live Track not works.
    Other members report they still have problems, no matter which OS
    https://forums.garmin.com/forum/into-sports/garmin-connect-mobile-application/garmin-connect-mobile-android/1343773-livetrack-not-working/page2
  • Former Member
    0 Former Member over 6 years ago
    Live track hasn't worked for me for 2 or so month's, and I might have found something which solved it, as live track works after I changed the following setting:
    - On the Connect App on my Android phone
    - Click 3 lines Top left
    - Scroll to the bottom
    - Select "Settings"
    - Scroll to bottom
    - Select "Device Connection Aid"
    - Enable "Device Connection Aid"
    - Reboot Garmin device
    - Wait for Device to connect with phone
    - Start Live Track and test

    Hope this helps, and that it wasn't just a fluke that it resolved the problem fro me.
  • Thanks, really amazing. I will test! I hope it works now :-)