Mobile Apps & Web

Garmin Connect Web Device not visible anymore in Connect Activities

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Device not visible anymore in Connect Activities

Former Member over 7 years ago

Hi... my wife and I are using Garmin Fenix watches, a 5X for me and a 5S for her

Under my 'Connect' account, activities, I can see the device I used, with the option to switch on Elev Corrections

My wife, under her account, despite it was there before, her Fenix 5S doesn't appear anymore (the whole part in yellow in my printscreen), nor the Elev Corrections or info about the software versions

I tried to remove the device from Express and Connect, I added it again.... still no device after an activity..

Any idea why ?? What should I do to fix this problem ?

Cheers ciq.forums.garmin.com/.../1396779.png

0 TrippyZ over 7 years ago

Could be a browser issue. Try a different one.

0 Former Member over 7 years ago

Could be a browser issue. Try a different one.

Good point... trying it asap.... thanks

0 Former Member over 7 years ago

Unfortunately not a browser issue... she uses a Mac at home and I tried with Google Chrome on a PC at work, same problem.... no device anymore... only her shoes...

But the data for the activity is fine..... :(ciq.forums.garmin.com/.../1396786.png

0 tmk2 over 7 years ago

What methods do you use to upload your activities?

0 Former Member over 7 years ago

Express or her iPhone... same result.. but 2 weeks ago, with the iPhone, it was still fine... the only change could have been the last firmware, maybe

0 Former Member over 7 years ago

More info, maybe... version 9.20 was still fine in Activity.... now with the firmware 10, nothing in Activity... but still visible under Device Settings.... ciq.forums.garmin.com/.../1396801.png

0 Former Member over 7 years ago

calvin4000 I would encourage you/your wife to reach out to our Product Support team so that we can take a closer look at this to determine why the device is no longer showing in the activities as expected.