Garmin Connect Badges Not Being Awarded

Former Member over 6 years ago

Thank you for the ongoing discussion regarding the new badges. We have been following these discussions and are investigating why some badges have not been awarded as expected.

We have created this thread to track reports of badges not displaying in accounts. Please post here if you did not receive a badge as expected, and provide:

Badge Type
Link to the activity (Privacy set to Everyone)
Any other details (such as social media platform you shared an activity to or linked your account with)
Do we have permission to view your account data while investigating this issue through our Administrative Tools (Yes/No)?

If you have previously posted about a badge not being awarded, thank you for doing so and there is no need to post again about that specific badge. We are investigating each of those reports and will reach out with any new information individually. We request that posts in this thread be saved for NEW reports of badges not being awarded to aid us in tracking these appropriately.

Thank you for the continued discussion and your cooperation is greatly appreciated.

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06/19/2018: A new update has been posted here.

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0 P_Phillips over 6 years ago

Garmin-Joey I am not having an issue earning the badges I am having an issue viewing the badges. I have been awarded numerous badges the past week (I have received notifications that I have been awarded them) but when I go into connect to view them they aren't showing. The only badges showing are total steps badges, stepping up badges and double and triple goal badges.

0 totalEnigma over 6 years ago

Garmin-Joey I am not having an issue earning the badges I am having an issue viewing the badges. I have been awarded numerous badges the past week (I have received notifications that I have been awarded them) but when I go into connect to view them they aren't showing. The only badges showing are total steps badges, stepping up badges and double and triple goal badges.

Hmmm, those are the old badges that are no longer used. What phone are you using? Are you sure you have the latest version of the Garmin Connect app?

0 tabenson912 over 6 years ago

Got Climber badge but did not get 5miler. using 920xt

0 morglijay over 6 years ago

Hi. I not received the networking badge although I have connected to and shared to Facebook

J

0 StevenGossman over 6 years ago

Hello. One of the badge ranges I am yet to be awarded is the "Intensity Minutes" badges, and I cannot work out why?
On the Connect app on my Android - Version 4.6.4 - I do not have an intensity minutes section, to look at, or even set a target - I am assuming this is due to my devices not being compatible with intensity minutes, but it is listed as a feature for the 920xt? (https://buy.garmin.com/en-US/US/p/137024#specs)
Could someone advise whether the Garmin 920xt (V9.70) or the Forerunner 225 (V2.90) has the ability to calculate intensity minutes? (Perhaps the FR225 does not which is OK, as it is not listed as my primary activity tracker)
Anyone out there who can solve this little mystery? How do I get my intensity minutes?
If activity examples are required for additional diagnosis -
here is a 95km cycle - https://connect.garmin.com/modern/activity/2659753832
and here is a 42.2km run - https://connect.garmin.com/modern/activity/2664753405
As per Post requirements - I give permission to Garmin to view my account data while investigating this issue through the Administrative Tools.
Thanks in advance.

Amendment to this post - since posting this info, the listed "intensity minutes" feature on the garmin website has been removed/edited. So this post requires no further investigation.

0 jezdeb over 6 years ago

I have not received the "I've Got Connections" badge despite having 2 connections.

I am unable to trigger the "On the rocks" badge for Gravel Cycling by changing the activity type. on Garmin Connect.
I'm using Fenix 3 HR so it doesn't have specific biking types.

Go ahead and view my account data.

Thanks

0 P_Phillips over 6 years ago

Hmmm, those are the old badges that are no longer used. What phone are you using? Are you sure you have the latest version of the Garmin Connect app?

I believe I have the latest version of the Connect app. Was just in the play store and there was no new version to download. As I said I am getting notification of earning the new badges it is just the old badges that are appearing within the app.

0 Denroe75 over 6 years ago

Hi. I’ve increased my VO2 max at least 2 times on runs since the new badges came out and still have yet to receive the ‘Well-Oiled Machine’ badge. Details as requested are below. Thanks!

Badge: Well-Oiled Machine
Link to the activity- this is proving to be hard because the graphs I'm finding on Connect either show my current VO2 max, or when displayed for the last 4 weeks it only shows the VO2 max at the start of that week. So I can see that it went up on one of my runs sometime between April 9th and April 16th, but there are 4 runs in that window. The individual activities don't have VO2 max in their summaries. All the runs are linked below:

https://connect.garmin.com/modern/activity/2613165615
https://connect.garmin.com/modern/activity/2616945366
https://connect.garmin.com/modern/activity/2620081544
https://connect.garmin.com/modern/activity/2627358582

Any other details: the description talks about raising either your running or cycling VO2 max. I’m wondering if this is keyed on the activity type. I don’t cycle and don’t have different heart rate zones set for different sports, just one set of heart rate zones for everything. The one thing I think it might be is that when I run I use the run app, BUT I use one of many “My Workouts” that I’ve created on Garmin Connect. So instead of selecting the run app and hitting start, I select the run app, hold the menu button until the run settings screen shows up, then I scroll down and select Training-> My Workouts-> and the workout I want (ie, 10K steady run). Then I go run. Maybe this confuses the process despite the fact that the uploaded activities always show up as runs in both activity type and the activity name.
You DO have permission to view my account data while investigating this issue through your Administrative Tools

Thanks for the help.

21 May update:
I would also like to add the Zombie badge for you to look into.

I earned this badge yesterday upon completing the 50K weekly steps challenge (The #2 place on the challenge Amy Prine) had the zombie badge. The criteria is “Catch the zombie virus by participating in a challenge with someone who has this badge”. I did, in the group steps challenge. Unlike another badge this one doesn’t specify the person has to be a connection. Just someone in a challenge.

i’ll work on uploading a screenshot when I can get to a PC.

You DO have permission to view my account data while investigating this issue through your Administrative Tools.

0 roman7272 over 6 years ago

Hi Joey,
I miss Climber 3, Highly improving and not correctly displaying Intense 300. Please, check activities:

https://connect.garmin.com/modern/activity/2655749522
- missing Climber 3

https://connect.garmin.com/modern/activity/2678035106
- missing Climber 3
- missing Highly improving
- Something that was not mentioned in the forum: For 2678035106 activity I have earned Intense 300. BUT I can see this badge only in my Profile / Earned badges, the badge is not displayed in the activity in Connect neither on the web neither in the Android Connect.

Activities are unlocked, permission granted to access my account data with an administrative tools.

Thanks.

0 tsukany over 6 years ago

I ran a marathon 28 April 2018 and the badge has not appeared yet. Can I do something?
https://connect.garmin.com/modern/activity/2658675732
Android G4
Permission granted