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Workouts no longer uploaded to fenix 5S after installation update Garmin Connect

Former Member over 7 years ago

Hi,

I have a Fenix 5S with the latest firmware, also 20 hours ago the newest update of garmin connect installed on my android device ( samsung note 4).
Now when I press the sync button on the app or when I manually sync from the watch I also get an error ( no sync on the watch - incomplete circle on the app) , it seems tot partially synchronise the watch; I get heart rate - sleep etc. downloaded from the watch and in the My day events; even workouts ( intervals created and completed on the watch) get sent to the app.

But I can't send workouts or scheduled workouts to my watch...

Note : just tried it on an iPhone with latest iOS , still nothing
Also on the MAC with connect and express nothing gets sent to the watch ( receiving is no problem)

Anyone have any ideas?

0 Former Member over 7 years ago

Called french support they received many calls.
We Just have to wait....

0 Former Member over 7 years ago

camilleri and JulienBenu10: Thanks Camilleri, that's exactly the error; your solution worked for me. Deleting the workouts is much quicker than hard resetting the watch and reinstalling. Still haven't heard from garmin either

@dalsmit: currently not using the widgets because of the hard reset have to reconfigure ....

0 Former Member over 7 years ago

My 935 was not able to sync and after reading this post I determined that it was because of the workout I created on the phone. I went online to connect and edited the workout, saved it, and transferred it back to the phone. Now the phone and watch sync up. So it is definetly caused by creating workouts on the phone.

0 akcstrauss over 7 years ago

I am unable to upload any workouts to my 735xt. I tried using iPhone with the connect app. and it won't transfer to watch. I tried using Garmin Express on my computer and it gives me the message that there is a problem communicating with the servers. Very frustrating.

0 alantan8 over 7 years ago

As some has already pointed out, its definitely caused by the recent update of Garmin Connect Mobile App (I'm using iOS, v4.4, 9 March 2018) based on my troubleshooting.

There is no problem with Workouts created before the update and on Garmin Connect Website. They can be sync to my device just fine.

But before trying to sync, do clear the corrupted workout in the sync queue on Garmin Connect Website first. Otherwise nothing will sync.

0 wassimghliss over 7 years ago

Hello
I've the same problem since several days ago.
I look at the log of synchronization on the ios app and see the attached ciq.forums.garmin.com/.../1322048.png

0 Former Member over 7 years ago

Issues with workouts/training plans not transferring to device is being investigated by the Garmin Connect team so that this can be resolved ASAP.

0 Former Member over 7 years ago

same thing here...I've tried to transfert directly from web GC or GCM and no way...

0 Former Member over 7 years ago

I spent the whole day trying to solve this. Reset my Vivoactive 3, uninstall and then install the garmin connect app on android, uninstall and install garmin express, to no avail everything is not working... By the way, I deleted all my workouts in the device, so no work out is available.. means I can't do any workouts.. this is really frustrating!

0 ASmugDill over 7 years ago

I've tried to transfert directly from web GC or GCM and no way...

I've created three new dummy Run workouts a few minutes ago, and managed to transfer them to my Forerunner 630 without any problem.

• Enable Bluetooth on my mobile handset running Android 5.x and Garmin Connect Mobile app v3.11.1 for Android
• Create and save Run workout “Test1” in Garmin Connect online
• Initiate sending “Test1” to device in Garmin Connect online
• Connect and sync FR630 with my handset
SUCCESS – “Test1” now appears in My Workouts on the FR630
• Disable Bluetooth on my handset
• Enable Bluetooth on my tablet running Android 6.x and Garmin Connect Mobile app v4.1.11 for Android
• Create and save Run workout “Test2” in Garmin Connect online
• Initiate sending “Test2” to device in Garmin Connect online
• Connect and sync FR630 with my tablet
SUCCESS – “Test2” now also appears in My Workouts on the FR630
• Disable Bluetooth on my tablet
• Create and save Run workout “Test3” in Garmin Connect online
• Initiate sending “Test3” to device in Garmin Connect online
• Connect and sync FR630 with my MacBook Pro via USB docking/charging cable and Garmin Express application v6.2.0.0
SUCCESS – “Test3” now also appears in My Workouts on the FR630