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Workouts no longer uploaded to fenix 5S after installation update Garmin Connect

Former Member
Former Member over 7 years ago
Hi,

I have a Fenix 5S with the latest firmware, also 20 hours ago the newest update of garmin connect installed on my android device ( samsung note 4).
Now when I press the sync button on the app or when I manually sync from the watch I also get an error ( no sync on the watch - incomplete circle on the app) , it seems tot partially synchronise the watch; I get heart rate - sleep etc. downloaded from the watch and in the My day events; even workouts ( intervals created and completed on the watch) get sent to the app.

But I can't send workouts or scheduled workouts to my watch...

Note : just tried it on an iPhone with latest iOS , still nothing
Also on the MAC with connect and express nothing gets sent to the watch ( receiving is no problem)


Anyone have any ideas?
  • Former Member
    0 Former Member over 7 years ago
    Note : just tried it on an iPhone with latest iOS , still nothing
  • Former Member
    0 Former Member over 7 years ago
    Same problem with 235 on Mac and iPhone
  • Former Member
    0 Former Member over 7 years ago
    I'm using a Vivoactive 3 with android and have this problems too. Sending planned workouts and changes on workouts went into an not specified error.
  • Former Member
    0 Former Member over 7 years ago
    I have the same problem. I have a Garmin Fenix 5 and cannot sync workouts from Garmin Connect on Android or Windows
  • Former Member
    0 Former Member over 7 years ago
    Does anyone know how to fix this ?
  • Former Member
    0 Former Member over 7 years ago
    I called tech support.

    Apparently I was the only person having the problem ...

    They told me to do a complete reset of the watch, if that didn't help , I should send an email.

    Well I sent an email discussing the problem...

    Don't know how to fix it yet.

    Just using the interval setting on the watch or using the follow me function, those things transfer.

    There's a long error list in the connect app ( on the bottom list settings - controle device synchronization) ...

    Hope they find it soon.
  • Former Member
    0 Former Member over 7 years ago
    I already sent them a mail on Saturday but haven't received an answer yet.
    I see what looks like a server error in the garmin connect app on android => Settings => Device Sync Audit:

    FF/WORKOUTS: Downloading failed
    Unable to download file content for deviceId=id_number.
    Received failure response from server 500: com.garmin.android.lib.connectdevicesync.exception.ServerException
  • Former Member
    0 Former Member over 7 years ago
    I've found a workaround that works for me:
    - Deleted all workouts
    - Created a workout on the garmin connect website
    - Syncing the new workout from android then worked

    Maybe the workouts created using the phone app were corrupt.
    Hope they fix this soon and are more careful in future updates...
  • 0 over 7 years ago
    Having the same issue on the fenix 5X. I really dont want to recreate all my workouts.
  • 0 over 7 years ago
    I found the workouts are there, I just can’t see them in the watch Calendar widget. But on the day of a workout if I select Run it comes up and says Do you want to do Workout xxx? I looks to me like the Widget is only displaying events from my iPhone calendar, not my Garmin Calendar. I also cannot see anymore than ‘Today’ in the calendar widget, there is no option to select a day? Any pointers?