Each morning I add my weight using my iPhone. I sync and the weight bar shows up in the MyDay list. This morning it does not. I also tried on my iPad and in Garmin Connect Mobile on my PC. Though the correct weight for the day shows up in the health stats section, it will not load to MyDay. Yesterday's weight is correctly listed in MyDay. Additionally, for the past week or so the total sleep time in MyDay is always a few minutes different than the sleep time in the detailed sleep section. MyDay is displaying the incorrect value. I had been unable to edit sleep until the following day, but this morning that feature worked. Any idea for a solution to these issues>
SLEEP DATA INFO LOST!: I purchased a Fenix 5 two weeks ago. And the majority of the nights it is not showing the sleep data statistics! I noticed that it happened whenever I switch the bluetooth off during the night, or if I do not have a bluetooth connection with my IPHONE 6. Most probably the issue is at Connect APP.
Very frustrating because watch is not cheap and I want all the functionalities I paid for!
I created a ticket in Garmin support. But looks like ticket is answered by different support agents and they start with all the basic troubleshooting from scratch, overseeing the real issue.
Garmin! please look at it: Reference ID: 11299015K0
This Morning weight data is displayed in "my day". In addition bluetooth connection seemed to be stable again.
Yes I can confirm.... I can enter weight data manually and it will show up in my day...... Don't know if it will appear automatically yet....but its good enough for me...I have no issues with GCM at all now....other than sleep adding awake time, which is incidental at least to me. Thankyou Garmin team... :--)
I seriously doubt bluetooth or the app is the cause of your problems. Sleep is calculated by web Connect based on movement data from the device and then synced to the app. If data is missing, it's probably because movement data didn't make it up to the web or, as in my case, my sleep patterns are occasionally so weird that it can't figure it out.
I can't speak about other regions but if you're in North America, call their support line. Usually the person at the other end is excellent.
indeed, what I describe sounds weird, but is true. What I think is that the data is collected and stored in the app. But the app is messing up and not displaying it. And twice it displayed and than erased after a second later synchronization in the same day.
At the end of the day I am only having data from certain nights... the ones where I do not have bluetooth issues (maybe is a coincidence).
I created another thread where I add a use case to reproduce the issue:
The weight is back, at least partially. Today's weight is viable and on the Last 7 Days it is also there. BUT for some reason Garmin didn't fix Yesterday's weight, it is still missing there.
YES when I add the same weight I already added yesterday again it will appear on "Yesterday", but this is ridiculous as it was already added yesterday but was not showing. So one problem has been finally fixed. :cool:
