I have synchronised my device via my mobile phone several times today, however when I log on to Garmin Connect via the website none of todays data is showing (as if it hasn't been synchronised).
Hi, No I only have one account. Interestingly when I thought that the data was on the watch (as the My Day screen shows steps etc) when I press further there is no data underneath/behind the first screen
Ive just spent circa 2hrs on the phone with Garmin and I am now the proud owner of a £650 watch that cannot download data to Connect. It appears to sync but no data shows up in Connect, Garmin Helpdesk have escalated this to the software engineers and I have to wait for a response/resolution and they can give me no timescale on when that is likely to be.Sorry Garmin this is simply not good enough.
Apparently the issue was because the 5X wasn't set as my preferred activity tracker, except that it was. It was the only device registered to my account and when I tried to remove it from GC I received a message warning that "this device is your preferred activity tracker, do you really want to remove it?" on my mobile it is listed as my preferred activity tracker. I did remove it from Connect and then re-installed it and voila I have data again. Hopefully it's fixed now and others can learn from my experience.
