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Step Discrepancy between FR630 and Garmin Connect

Former Member over 8 years ago

I noticed that my step count from yesterday is showing a variance between what's recorded in Garmin Connect, and what has recorded on my FR630. It seems only limited to yesterday's data: today, and previous days this week are showing the same values. This is despite multiple synchronisations.

I've attached screen shots to illustrate my problem. Has anyone seen something similar to this and been able to remedy it? ciq.forums.garmin.com/.../1259976.png ciq.forums.garmin.com/.../1259977.jpg

0 0d54c9bf26584d13a4853f9ac17e84c7 over 3 years ago

I have exactly the same problem with Fenix 6X Pro. On the midnight steps counter didn't reset to 0. In the morning I had steps counter from the previous day.

If I start walking steps are counting and value on the watch is shown untill I sync with application. Then number of steps is going back to the value from previous day.

Only the value on the graph is fine.

14170 is a value from yesterday. Today there is a number around 7k.

0 trux over 3 years ago in reply to 0d54c9bf26584d13a4853f9ac17e84c7

Reboot the watch. Connect the watch over the USB cable to a computer with Garmin Express, and check for updates and sync there. Then go out, and sync the watch with GPS, to assure it has the right date and time. Also verify the time and date on the phone, force close the GC Mobile app, clear its cache, and restart. Then try syncing again. If you continue having problems, contact the Support.

0 0d54c9bf26584d13a4853f9ac17e84c7 over 3 years ago in reply to trux

Time on the watch is proper one. To make sure I went outside and updated the localization over the GPS. I also have the newest software which has been updated last week. After comming back home I will connect watch via cable to the PC (now I use Android) and will try to re-sync.

That what I observe is that at all times the application tries to reach 14170 steps (as I did yesterday). Even if I go outside and new steps are counted up it decrease it to 14170. Everywhere except the graph :)

Update from now...

I will observe the case and then will contact with support.

0 trux over 3 years ago in reply to 0d54c9bf26584d13a4853f9ac17e84c7

0d54c9bf26584d13a4853f9ac17e84c7 said:
That what I observe is that at all times the application tries to reach 14170 steps (as I did yesterday)

Ah, OK, sorry, I misunderstood completely. That's not the steps you did, it is the Steps Goal. In Garmin Connect, you can adjust it, turning off the Auto-Goal functionality, and set a fixed value

0 0d54c9bf26584d13a4853f9ac17e84c7 over 3 years ago in reply to trux

Nope... it's the steps I did. 14170 is steps number that I did yesterday. The goal is 12000.

0 trux over 3 years ago in reply to 0d54c9bf26584d13a4853f9ac17e84c7

That's what I though at first. In that case, the initial answer still holds

0 trux over 3 years ago in reply to trux

... and additionally to the force-stopping, clearing the cache, and restarting of the app - if that does not help, reinstall the app. Also check what the Garmin Connect Web tells about the steps.

0 trux over 3 years ago in reply to trux

Personally, I think the syncing with Garmin Express could help. It looks like one of the FIT files containing the steps cannot be deleted from the folder //GARMN/Monitoring, for some reason. If the syncing over GE does not help, delete all the files from that folder (after having them backed up locally), and try syncing again.

0 0d54c9bf26584d13a4853f9ac17e84c7 over 3 years ago in reply to trux

There is a Garmin/Monitor folder. I deleted files, but it didn't help. I'm in a contact with support now.