Avg Stride Length-FIXED!

Any update?

i contacted support trough chat today:
s:"I apologize for the issues with Garmin Connect. This is something our developers are aware of and working to resolve."
me: Ok, then i just should wait?
s: "Yeah. Unfortunately, there is nothing troubleshooting wise that we can do to correct the issue. It is just a problem with Connect no longer displaying the data. It should be resolved in the future. "

Avg Stride Length

"the future" is a pretty vague time line. Wonder why they can't figure out how to add back something that was previously there.

"the future" is a pretty vague time line. Wonder why they can't figure out how to add back something that was previously there.

Yes, very unprofessional. Not what i expect from a brand like Garmin.
I'm seriouslly asking myself if my next watch is going to be a Garmin. (GC Problems, Firmware problems, a vivosmart that died after just 2 months...)

Vívoactive has the same issue

It's exactly what I've come to expect from Garmin.

Whenever an issue arises, absolute silence about timeframes,

It's better for Garmin to under-promise and over-deliver, from both the perspectives of the customer and the company, wouldn't you agree? Promising you something (in a way that is not legally or contractually binding) or even giving you some semblance of reassurance that something is being done serves no real purpose.

resolutions and certainly no kind of empathy or concern.

OK, I'll bite.

Firstly, Garmin as an entity is not human, but simply a for-profit commercial enterprise. Expecting it to behave in any way like a fellow human towards you would be your mistake and not its.

Secondly, empathy is about sensing (and through that, ‘understand’) how someone else feels, without any implication of either warmth or obligation to serve the other person's best interest. An empathetic Garmin employee could sense and understand how you feel, but that's just information – and one would expect a professional and faithful employee of the company to serve the company's best interests (if he or she is interacting with you in the capacity of frontline customer service staff and you're the customer in the context) first and foremost, not yours. Empathy is a tool for gathering information to inform one's decisions, without somehow forcing the person exercising empathy to relieve your pain, distress or frustration as if it was his or her own (through involuntary sharing).

A faithful and empathetically competent Garmin employee would exercise his or her capacity for human empathy to try and ‘understand’ how you feel, then make decisions that would best benefit the company; addressing your concerns and frustration such that you'll stay ‘loyal’ as a customer and spend more money with the company would be the goal, instead of trying to serve your personal values as if those values are important to him or her as a different person or a representative of a business entity.

Ultimately stride length is just a metric and it's not that important BUT Garmin market and sell their products on features like it. There is an inherent promise that they're breaking by failing to provide the aftersales service and care.

Please show me where stride length is marketed as a feature on the device model you own. If all you have is that it's “inherent” or “implied”, one can empathise that's it's just your personal fancy and wishful thinking, and frustration that it is not accommodated by some other entity.

Please show me where stride length is marketed as a feature on the device model you own. If all you have is that it's “inherent” or “implied”, one can empathise that's it's just your personal fancy and wishful thinking, and frustration that it is not accommodated by some other entity.

That was certainly a rather smug reply. FYI Garmin's marketing of products such as the Foot Pod and HRM chest monitor STATES that Running Metrics are features available in Garmin Products that use these devices. Yeah, a lawyer can weasel out an excuse based on providing these metrics is only "implied" but most users make decisions based on what has been stated in the literature. Since Stride Length was the first "Running Metric" ever measured, failing to provide that particular piece of information is a HUGE FAIL.

BTW, having spent good money for a Foot Pod I am especially irritated by this FAIL making that item completely useless. I will also note that one claim made about the Foot Pod was that it will improve the accuracy of the Stride Length determination. Don't believe that then download the manual for the Foot Pod and read it for yourself.

Personally I expect that this FAIL happened due to Garmin farming out their programming to some outfit in India or somewhere else offshore. To people who don't go out for a run to get exercise, what they do is sit at a workstation and do whatever programming they are assigned to complete. I also expect that they are "encouraged" to work quickly by being given a specific time frame to complete their task. So, what we have here is the product of minions jumping from task to task with no idea of how what they are writing is supposed to work or what features are rather important. End result is some programmer said "why would anyone want to know Stride Length" and they deleted the lines of code that provided that data to us end users.

This is the problem with farming out work that really should be done "in House", you get a lot of mistakes you wouldn't see if someone really familiar with the use of the product was doing the program. If Garmin won't bring their product programming "in house" they should have someone on site wherever the programming is being done with the authority to withhold payment for programming that doesn't meet the requirements and that person should be an actual user of the product line he is overseeing. Basically someone should be saying "stride length" is missing and we won't be paying you a dime until that error has been corrected.

Back in my Running Dynamics today

Just uploaded my daily run to Garmin Connect for today - I see Avg. stride length is back in.
Thank you Garmin

As DASHER11 has indicated there was a fix for this issue released to Garmin Connect this morning. Any new activities uploaded will show this the average stride length. Any activity where this information is missing can be exported and then re-uploaded to Garmin Connect. We do apologize for any inconvenience that this caused.

Please show me where stride length is marketed as a feature on the device model you own. If all you have is that it's “inherent” or “implied”, one can empathise that's it's just your personal fancy and wishful thinking, and frustration that it is not accommodated by some other entity.

I'm still waiting the Virtual Partner in my FR235...
https://forums.garmin.com/archive/index.php/t-335379.html


;-)