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activities uploading with incorrect time

big.mac
over 8 years ago
I am experiencing a problem whereby when I record an activity and then upload it to Garmin Connect, it shows the time the activity was started incorrectly. The time shows correctly on the device itself.

I have reviewed other posts to see if there is a fix for this but cannot find anything. I have checked the setting in Garmin Connect for 'upload timezone' and set this to try and correct the problem but it has no effect.

I am in the UK, using a Fenix 3 HR. Today for example I did a walk. Started at 06:39. The start time shows correctly on the Fexix3. When uploaded to Garmin Connect, it shows the start time as 05:39.

I've also noticed that the 'upload timezone' setting seems to change itself back to GMT periodically and in any case the help icon for it shows the following which makes me think it won't do anything for a GPS activity anyway:

'This setting will only apply for new non-GPS uploads and does not change the time of activities already stored at Garmin Connect.'

any advice on how I can resolve this please?
  • Former Member
    0 Former Member over 6 years ago
    I am having the exact same issue as the original poster.

    Some of my GPS activities lately have been given the wrong date and time once uploaded to Garmin Connect. This morning's run was given a time and date for the evening two days ago so out by a lot more than even an incorrect daylight savings setting.

    The date and time are recorded accurately on my Forerunner 235 and are correct on Strava when it gets uploaded to that.

    I have tried the solution presented earlier with changing the timezone settings in Garmin Connect. This keeps reverting back to Western European Time(WET) despite me being in the UK, having my phone set to London time zone. I manually select Greenwich Mean Time(GMT) to see if this would resolve the issue but it just keeps getting reverted back.

    I have also tried restarting both my phone and my watch, have performed a soft reset on the watch and then even performed a factory reset. None of these have helped any. At the time of writing this, the software on my watch is apparently up to date, version 7.70, my app on my phone is apparently up to date, version 4.70.14 and my phones own software is up to date, iOS version 11.4.

    I am all out of ideas and hope this can be resolved soon. This is the first issue I have been having with my watch but it is infuriating enough that had this happened during my warranty period I would have been looking to send it back, especially seeing that it seems this problem has been on going for two years and not been addressed.
  • Former Member
    0 Former Member over 6 years ago
    I have been in touch with their support on this issue and the email response was as follows:

    ---
    "I suggest that you format your device.

    These steps can only be completed on a Windows computer.
    • Plug your device into your computer
    • Go to the Start menu in the left hand corner
    • Go to Computer or This PC
    • Locate the device under Device’s removable Storage or Devices and Drives
    • Right click on the device
    • Select Format...
    • Ensure File System is set to FAT32
    • Ensure Volume Label is set to Garmin
    • Uncheck Quick Format
    • Select Start

    The formatting process will take several minutes to complete.

    This process will remove any corrupt memory files."
    ---

    Now I have done as stated here and this has still not fixed the issue. My latest run today was 09:39 on the 28th July 2018. This shows up on strava with the correct time and date however in the garmin app itself it is 19:58 on the 26th July 2018.

    The watch has been reset, factory reset, formatted on the computer countless times and this is still ongoing, as is my frustration. Waiting to hear back from Garmin again now.
  • Former Member
    0 Former Member over 6 years ago
    Did anyone ever figure this out? I just switched Garmin devices and now I'm having this issue.
  • 0 over 5 years ago in reply to Former Member

    I just recently (a month or two ago) purchased a VivoSmart 4 and I'm also seeing this issue. Looks like this thread is now 2 years old? How has this not yet been fixed???

  • 0 over 5 years ago in reply to lostpckt

    I just started getting this issue on my Fenix 5+ about 3-4 weeks ago. All non-GPS activities seem to upload to Garmin Connect as being done in the Central Time zone, but I'm in the Mountain Time zone. The time on the watch shows as correct. I'm going to test out uploading through WiFi next time instead of through Connect Mobile and see if that changes this behavior in any way.

  • Former Member
    0 Former Member over 5 years ago in reply to MiHighGator

    Same problem with my fenix 5x plus!

    The funny thing is that I can't even change the time manually within the app afterwards Smiley

    It just allows me to to pick a different time up to three hours in the past but not after the supposed activity. 

    It really is driving me nuts. 

  • 0 over 5 years ago

    3 years and counting with no fix, eh Garmin?  I just started noticing this issue.  I can pinpoint it exactly to Daylight Savings Time.  Prior to March 8th this year, all my non-GPS activities recorded correctly in Mountain Time.  After the 8th, they're all in Central Time.  Maybe that'll give the devs someplace to start looking?

  • 0 over 5 years ago in reply to Yoggers

    And the Upload Time Zone is set correctly in your User Profile settings? If yes, and the uploaded times are still wrongly set in activities, simply select a time zone an hour shifted from yours. Maybe not perfect, but still better than waiting for the devs to start looking.

  • 0 over 2 years ago

    It's now 2023 and this is still happening.  I noticed it for the 1st time today since moving from Fitbit Charge 5 to a Garmin FR245 Music

  • 0 over 1 year ago

    Same issue for me (6 year old post). Wow.