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garmin connect only blue screen - no graphs

Since several weeks now the garmin connect website (https://connect.garmin.com/modern/) is not showing any info anymore.

While it has worked correctly for several months, now only a blue screen is visible with the 4 icons on the lefthandside (icons looking like: 3 horizontal bars, an in-tray, side way pointing arrows, and a person icon), and only 2 lines appear on top of the screen showing links which don't respond (Help Status Facebook Instagram Twitter Pinterest Statement of Privacy Terms of Use Security
Connect is powered by Garmin • Copyright © 1996-2016 Garmin Ltd. or its subsidiaries • Version: 3.13.3.0).

My garmin products: the index scale, and garmin fenix 3 HR.

My PC runs on WIN10, Norton 360, and software is fully up to date.

I tried all these browsers, none of them give me a working website for garmin connect anymore: Firefox, MS Edge, MS Internet Explorer, Chrome, Safari.

I tried searching the web for solutions, but I can't find any. What I did find was that many users have reported this issue several times (posts seen ranging from 2013 till 2016). I did not find any solution though. Cache has been cleared several times. I tried with support of Firefox support, eg using private browsing, but no use.

Is there a solution for this issue? Can you help me please with this?
I can't use this product fully if that site is not working properly. I want to be able to use the website, selecting training schedule etc, next to the garmin mobile app on my iphone.
  • Former Member
    0 Former Member over 8 years ago
    So, the problem seems to be solved. Problem was the account Name, I had an _ in the end of the name and that caused the issues.
    They changed my account name and it is working!!