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Dakota 20 not recognized

I know this is a constant issue with dakota owners. Why the *** does Garmin not recognize Dakota 20, it has a barometer and its much more reliable than the Edges that loose GPS signal like crazy. And Dakota has been recognized in the past

I think it's miserable that Garmin treat their customers like this, just to force to buy a new product when this gps is just fine. You should be ashamed as a company.

I can give an example of a ride with 3000+ meters accumulated ascend in Dakota and 2454m in connect. It's impossible for any software to know how much i climbed in mtb, small variants in terrain one after another.

You guys as a company are miserable :( :(

0 SUSSAMB over 8 years ago

Ranting won't help.

I'm unclear exactly what your problem is, what bit of Garmin doesn't recognise your device? Connect, BaseCamp, something else?

If you want help please post some details. If you don't no one can help you.

0 Former Member over 8 years ago

Same problem and no answer from Garmin...

Good Evening,
My Dakota 20 is recognized with Garmin Express (only for Updating my Dakota 20 Software) but not with Garmin connect. It means that when I pliug my Dakota 20 to my PC, datas from my Dakota 20 (Such as GPX) cannot synchronize with my dashboard.
I have written several tokens but I have NO ANSWER from Garmin. I bought this because it looked serious but it seems customers are not considered... Maybe I will have more chance with this post... I hope so because it is definitely very unpleasant !
Best regards,
Csanfred, A french sportive Garmin user becoming sad ....

Ranting won't help.

I'm unclear exactly what your problem is, what bit of Garmin doesn't recognise your device? Connect, BaseCamp, something else?

If you want help please post some details. If you don't no one can help you.

0 tmk2 over 8 years ago

Good Evening,
My Dakota 20 is recognized with Garmin Express (only for Updating my Dakota 20 Software) but not with Garmin connect. It means that when I pliug my Dakota 20 to my PC, datas from my Dakota 20 (Such as GPX) cannot synchronize with my dashboard.

If if is of any consolation to you, my etrex 30 behaves in the same manner, so it seems that handheld units do not support automatic connect synchronization despite garmin's specification saying that they are garmin connect compatible (whatever it means).

The only thing you can do is to manually import gpx files into connect. This is what I do, although I can imagine that it's a cumbersome process when done often.

0 SUSSAMB over 8 years ago

Yes, generally only fitness devices auto sync with Connect, handheld device data needs to be imported manually.

0 Former Member over 8 years ago

Garmin bad practices and the worst customer service!

Yes, generally only fitness devices auto sync with Connect, handheld device data needs to be imported manually.

thank you for your answer. However you are not employed by Garmin, you are a moderator which supposes that your articles are good for Garmin !
When I bought this gps, it was sold for a fitness GPS, the only one which afford to jump out from a plane, swimming under water , biking,... And at this time, it
could be synchronized .

Regarding To the price of garmin products, I Feel stolen by a company which does not care of its customers and even does not answer to them.
A very bad expérience that I will share on web if I have no answer from " God ".
In a few years, I imagine Garmin has scheduled to change Garmin connect so that every customers will have to buy a new GPS device ?! Very nice!...

0 G_Chandler over 8 years ago

I to have a Dakota 20 and some time ago asked the same questions and can confirm my Dakota 20 doesn't sync to connect.
I now also have a vivoactive hr and now understand that they are both completely different beasts.
I still love my Dakota 20 but I would never use it as a fitness device nor would I now see any reason to sync to connect.
Its main use for me is for mapping whilst hiking following preloaded gpx routes. Basecamp works perfectly for me for this purpose.
However.....Before getting my Vivoactive HR I would have liked a more intuitive, user friendly way of saving,sharing and archiving my saved routes.
Basecamp isn't the quickest or most user friendly piece of software I've used.
Connect-Fitness trackers, cycling etc
Basecamp-handheld hiking/trekking gps devices

0 tmk2 over 8 years ago

you are a moderator which supposes that your articles are good for Garmin !

He just gave you a piece of objective and true information. I do not see how it can be good or bad for Garmin and why you are bringing this up in this discussion.

When I bought this gps, it was sold for a fitness GPS, the only one which afford to jump out from a plane, swimming under water , biking,...

You've been clearly misled or you misunderstood the specification. Nowhere in Garmin's marketing materials can I find info that the dakota 20 is suitable for skydiving or sea diving. The official specification actually discourages underwater use, as it is rated IPX7, which makes if suitable for incidental immersion at best.

And at this time, it
could be synchronized .

It still can be synchronized, only you have to do it by manually importing activities from the device. It is not as comfortable as automatic sync with other fitness devices, and the information in the spec chart that the dakota 20 is garmin connect compatible might be misleading - I admit - to someone used to other fitness devices. But this is how it works for now.