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Elev Corrections 'Enabled' When They Should be 'Disabled'

For about a couple of months now, for all outdoor (GPS on) activities recorded on my Fenix 3, Garmin Connect has decided to apply Elev Corrections - Enabled. It never did this before (over the past 2.5 years of Fenix 2 and Fenix 3 ownership) and the little pop-up notes in GC clearly state that Elevation Corrections should disabled by default for devices with a barometric altimeter (which the Fenix 3 has). I know that it's a simple task to switch back to 'Disabled' Elev Corrections, but apart from being an annoyance to do, that only updates the summary elevation data (elev gain, elev loss, min elev and max elev), the elevation graph remains at the 'Corrected' elevations. I can see this as I use a foot bridge over a major road and the corrected elevation plot reflects ground level and not the up and down of the foot bridge - whereas the barometric elevation data the watch records on the .fit file tracks the elevation profile of the foot bridge perfectly (the pictures below help illustrate the point).

As an extra note, Garmin Connect is correctly recognising my Fenix 3 and it's software version. I reported this to the Fenix 3 beta software team email some time ago, but I know from past issues similar to this (such as Garmin Connect seeing the Fenix 3 as 'Rubber Ducky' etc.) that they have stated on the forum that they can only do so much to 'prod' the Garmin Connect team to sort these issues out.

Is anyone else still having this problem and, if so, has anyone had any joy going through the Garmin Customer Service process to get a resolution?

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  • Nope, just tested and still wrongly enabled for me.
  • I provided my f3 serial number to Garmin Support Europe, who have given me a case number... wonder if that has something to do with it?
  • The fix was short lived... one workout only, to be exact
  • Working again!

    OK, this morning I checked my activity from yesterday afternoon and elevation corrections are correctly disabled again AND connect IQ data graphs are present (for the first time ever without manipulating my device serial number!)

    Lets hope the fix lasts a bit longer this time :D
  • Nope

    Definetely not a complete solution.

    My testfile that is included in the ticket that completely identifies the issue is not working as it should.

    Height corrections enabled and no fit developer extensions.
  • I've just received an email from Garmin Europe, with reference to this issue, saying:

    "I have forwarded your instructions on to our subject matter expert. Ibelieve our engineers are aware of this, nevertheless I asked if this issomething that could be quickly implemented.
    Kind regards,
    Adrian
    Garmin Europe"

    They will probably have to address each serial number affected individually.

    EDIT: Did a quick activity check this morning and everything is still correct :)
  • EDIT: Did a quick activity check this morning and everything is still correct :)


    Hooray! I've just checked a run uploaded from my F3 yesterday and I can also confirm that Elev Corrections are 'Disabled' as they should be and the Unknown device is no longer showing on my GC Profile under last device sync. It took over 6 months, but it seems it has finally been fixed (for 2 of us at least) :)
  • My run today has elevation correction disabled :)
    Still showing unknown device in my profile, though.
  • My run today has elevation correction disabled :)
    Still showing unknown device in my profile, though.


    Same here! Finally half of the problems solved :)
  • Fortunately it's the bit we really care about, right? ;)

    Ran to work this morning and again the elevation corrections are disabled, as they should be.
    Thumbs up to the posters here who have kept the pressure up on Garmin to get this fixed.