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Active Calories dashboard is missing out data for walking

Former Member over 9 years ago

From 22nd April there seems to be an issue with the garmin connect android app. Since this date the active calories dashboard does not display the calories burned by walking based on steps. A few days back I notices that my app "walk" is also not displaying in the dashboard active calories. I use this app "walk" when walking outdoor. For notice the activity is being captured on my Fenix3 HR. Please fix this issue in de Garmin connect app, as my data is getting scrutinized and is not accurately displaying my calories burned on weekly basis and daily average.

0 graemekite over 9 years ago

still not OK for me

Last couple days look good now. Appears to be fixed for me thanks Garmin. Anyone else back to it reporting ok?

still no Active Calories for my steps on days where I record an activity.

0 Heine_De_Villiers over 9 years ago

Yip mine seems to be working again

0 graemekite over 9 years ago

all working

Yes, mine is now working, and has been fixed retrospectively for all days where it wasn't working. At the same time, I've had an e-mail from Garmin Customer Support on this issue, saying that unfortunately my device is faulty and will need to be returned! What a joke.