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Connect not picking up Segments

Former Member over 9 years ago

Hi
I am very disappointed that Garmin is not putting more effort into restoring the Segment feature in Garmin Connect. It has now been two weeks since the error was recognised by Garmin and the Garmin Connect Status page still simply reads:

"DOWN Segments
We are currently experiencing issue (sic) in processing your segment matches. We are actively investigating."
https://connect.garmin.com/en-US/status

It is really annoying as it was the main reason I bought an expensive Edge device. It is now much harder to compare my progress while I am training plus I do not want to be pushed into paying for an expensive Strava Premium upgrade just because Garmin can't be bothered to fix something that was supposed to be free.

Anyone else fed up?:mad:

0 DAVE77X over 9 years ago

I recall this happening last year too. Just not nearly as long.

0 Former Member over 9 years ago

segment don't work !

We have the same problem in France . the segments are not registered and is impsiible to consult.
I called several times after sales service and we answered me he was looking for the problem . I think they want to be bought Steva

0 Former Member over 9 years ago

Segments "still" not working

It had been some time since I synced up my workouts. Very disappointing to note that Segments have not been working for more than a month a now. Just realized it today. Hope Garmin fix the same soon !! Winter (nice running weather) has just set in here and some PB's were being posted !! Gutted about the timing of this Segments Outage.

0 Steve_382 over 9 years ago

Segments not working again

Kind of disappointing. Segments were working 2 months ago, but not since then. I have spent over $1,000 on Garmin toys in the last couple years and they just can't seem to keep the system working.

0 Former Member over 9 years ago

Hi
I am very disappointed that Garmin is not putting more effort into restoring the Segment feature in Garmin Connect. It has now been two weeks since the error was recognised by Garmin and the Garmin Connect Status page still simply reads:

"DOWN Segments
We are currently experiencing issue (sic) in processing your segment matches. We are actively investigating."
https://connect.garmin.com/en-US/status

It is really annoying as it was the main reason I bought an expensive Edge device. It is now much harder to compare my progress while I am training plus I do not want to be pushed into paying for an expensive Strava Premium upgrade just because Garmin can't be bothered to fix something that was supposed to be free.

Anyone else fed up?:mad:

Agreed!
I have been away training for three weeks and had about 20 activities to load up. Imagine my disappointment when I noticed that segments appeared to be broken. What I found most bizarre is that my previous running segments and leaderboard were preserved but previous cycling segments and leaderboard have all disappeared. I'm looking at strava but would rather keep with GC, but if this isn't fixed soon i'll abandon GC!

0 PUCCI_SEZ over 9 years ago

It's now 5 weeks wiithout segment reporting

...and still no communications from Garmin beyond statement that they are "experiencing issue" with that feature.

Good grief!

0 joseba23 over 9 years ago

I want to think that this is not a strategy to force us to be Strava.......:rolleyes:

0 Former Member over 9 years ago

The same here, I can see only me in former crossed segments, but Garmin connect is not syncing newly crossed segments

0 DAVE77X over 9 years ago

Segments still not working!

0 gmc_uk over 9 years ago

Are the segments ever going to become stable and work properly :(

Status still reporting down.