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Vivosmart sync issues

I won't bother trying to explain my frustration... Seems par the course being a Garmin user ... My issues

Since the IOS app update to connect:

* MyFitnessPal - integration doesn't work. To grant connection permissions it opens up a web browser to grant access which isn't IOS/mobile compatible and doesn't grant access

* Steps - no longer uploading steps despite looking like it it is synching ok. It was uploading yesterday ok, but not all the steps....

Is it possible to stay with the old app until you have one that works ok?

0 pshare over 10 years ago

One person fixed the issue of steps not showing in connect by logging out and logging back in.

0 WOODFORDP over 10 years ago

Thanks Phil - sadly now not showing any steps/step history! &#55357;&#56904;

0 pshare over 10 years ago

The widget issues seem to be solved now.

0 ScottyBow over 10 years ago

Still not working for me the widgets still not rendering. Is it working for any one else???

0 WOODFORDP over 10 years ago

It was, but, now not synching again - goes through the motions though - also not synching with another app that's been fine for month.

0 Shooter7263 over 10 years ago

Same problem

I won't bother trying to explain my frustration... Seems par the course being a Garmin user ... My issues

Since the IOS app update to connect:

* MyFitnessPal - integration doesn't work. To grant connection permissions it opens up a web browser to grant access which isn't IOS/mobile compatible and doesn't grant access

* Steps - no longer uploading steps despite looking like it it is synching ok. It was uploading yesterday ok, but not all the steps....

Is it possible to stay with the old app until you have one that works ok?

Agree with your assessment; same problem! Either update the update so it works or go back!

0 pshare over 10 years ago

I think it's at garmin's end for the second time today

0 WOODFORDP over 10 years ago

Steps etc now ok - still no MyFitnessPal sync sadly

0 Former Member over 10 years ago

Vivosmart will not sync with phone at all since the app update. Do you know if you delete the app from IPhone and reinstall if that will help? Will I lose all of my data?

0 pshare over 10 years ago

You won't lose your data because the data is stored in your user ID in the cloud. data that isn't synced will be on your vivosmart.

Before deleting the app, did you try rebooting your phone?