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Index 2 scale data graphs not showing in app

Henry

Hi anyone else lost the graphs inside the connect app for weight?  The raw data is there.  The graphs are there on the connect website and its is transferring ok to apple health.  I am sure it was all ok prior but today it is just blank on all graphs “today 7D 4W and 1Y 

I am assuming this is a server issue and not an issue at my end as my wife’s phone seems to have the same issue. 

  • 0

    Are you still experiencing this? If so, does uninstalling and reinstalling the Connect app resolve it? 

    Is this only showing on the app, or do the graphs also not show in Connect Web? 

  • 0 in reply to Garmin - SP

    Hi just in the app. The data is there online if I log in. As I said it’s is replicated on my wife’s account and her phone.  Again her data is there if we use the website.  Have also done several reinstalls 

    UPDATE.  The data is now showing for me but not my wife’s account. 

  • 0

    Here, 4 week graph missing in GCM - OK in Connect web.

  • 0

    One more thing:
    When viewing the weight graphs in Connect Web and then adding, for instance, BMI graphs, the BMI graphs are added to the weight graphs.

    When viewing the weight graphs in GCM and then adding, for instance, BMI graphs, the weight graphs are removed and only showing BMI.

  • 0 in reply to CMA-CPH

    Are you able to see the 7 day and 1 year graph with complete data?

    Can you both please provide the software version of your connect app as well as the device make and software model you are viewing this on?  

  • 0 in reply to Garmin - DC

    Hello, no there is no data in connect app for 7 days or 1 year.  Data IS THERE on the website.
    App version is 5.29.0.9 
    Device is apple iPhone 17 pro. IOS 27 

  • 0 in reply to Garmin - DC
    Garmin - DC said:
    Are you able to see the 7 day and 1 year graph with complete data?

    I can see one graph at a time: weight OR bmi OR etc.

    I am using iPad Pro M5 running iPadOS 27, GCM 5.29.0.9
    Exact same behavior on:
    iPhone SE 2020 running iOS 27, GCM 5.29.0.9
    IPad Air M1 running iPadOS 26.6.1, GCM 5.27.1.2

    I have uploaded a screen recording showing the problem: ScreenRecording_09-22-2026 10-06-31_1.mp4

  • 0 in reply to CMA-CPH

    **I would like to look into this further and will be sending you an email.

  • 0 in reply to Garmin - PW

    Hi, Wife informs me that as of Tuesday this week so as of the 22nd the graphs came back to her Garmin Connect app. man shrugging

  • +1

    This should be resolved with the latest Connect update. If you are still seeing this with the 5.30 update please create a new thread so we can continue investigating this.